bt email app problems

He's been writing about the tech for the past decade, and he loves to explain technology in simple words. Once youve activated your BT ID, we suggest changing your password. I also have email access on iPad through Apple's native mail app, all with no problems. BT support said known SIP outage. 21-02-2020 17/04 since 2pm, femboy_ryan my xbox username is expendxble if anyone wants to play!!! In this case, removing and re-adding your account to the app could fix it. - last edited on I will reset my account again, now, and if the app is still running properly tomorrow at this time, I will break out the champagne. It really can be something that's easily missed, I'm not saying this is the case here, but it is very easy to misspell email addresses, server names etc, not putting in the full email address, wrong port numbers, wrong password (if the user has more than one email address, each have their own password). For security reasons, if you keep putting in the wrong email address or password, we'll lock your account for a short while. Please help us improve by selecting a reason below. I use the app on 2 x iPad Pro devices and both have the same problem, my iPhone works fine. Please contact us via Live Chat for a faster response. If your Samsung, Apple, or other branded device won't log on to BT email and it's down today for you, then others will be leaving their status updates below. 02-11-2019 If you can't find the app it means it won't work with your phone. Step 1: Update your Gmail app To get the latest fixes on problems with sending or receiving mail, update your Gmail app. To be honest, we typically recommend you set up your BT email with IMAP protocol instead of POP3. 15h13. All postings and use of the content on this site are subject to the. Been happening with any email sent to a Gmail address for a month now, but emails sent to any address yesterday (1. awesome! 9h17. You might also want touse the Display Name tosetwhatname is shown onemails you sendwhile using this app (e.g., "From: Jane, Architect") I'm sorry that you're experiencing problems with BT Mail. 19h13. 2 Replies 86 Views. Jun 2, 2020 1:58 PM in response to declan195. All Rights Reserved. You cant avoid this the first time you log into the app, You'll see a pop-up at the top of the screen which says "Set up Touch ID login" - tap this option, If this option isn't available at the top of the screen, you can apply this setting by selecting the Touch ID option from the side navigation menu, Once you're at the setting, tap the Enable Touch ID toggle to turn it on, Each time the app is opened (either after a period of inactivity or after the app's been closed), you'll now be prompted to login using Touch ID instead of your PIN, You'll see a pop-up at the top of the screen which says "Set up fingerprint login" - tap this option, If this option isn't available at the top of the screen, you can apply this setting by selecting the Fingerprint login option from the side navigation menu, Once you're at the setting, tap the Enable fingerprint login toggle to turn it on, Each time the app is opened (either after a period of inactivity or after the app's been closed), you'll now be prompted to login using your fingerprint instead of your PIN. Tap the three-dots in the top-right corner of your screen and select Sync now. Thanks BT for wasting a week of my life that I will not get back ! This is so irritating as it has worked ok for years, and now they have super improved it !! A whole flurry of people affected simultaneously, all clients across all platforms simultaneously deny access for no reason, webmail works, no VPN or security package, no changes in any settings. Iris detection not working on Samsung phone. Click the Sync button in the Mail app, at the top of your message list, to force the app to sync. Apple disclaims any and all liability for the acts, 12h27 Right now,you can only add extraBT emails to your app (i.e. Please take our brief survey. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. On phones without a dedicated Power key, you can swipe down from the top of the screen to open Quick settings, and then tap the Power icon. I was not aware that the problem had been resolved as you mentioned in your comment. To start the conversation again, simply Email clients are now working again. If your email won't sync on Android, we show you several methods to get your emails back on your device. Any feedback on why I am unable to download this app for these devices? Via There should be no ads using an app/mail client unless it's that app/client providing it. 0 Ratings Reply Try these steps to resolve mail sync issues: Ensure Windows 10 is up to date ( Start > Settings > Update & security > Check for updates ). Whether you need help in setting up an email client or with using BT webmail. The error you have been experiencing with the Mail app in Windows- in most cases- is caused by either an outdated SMTP server settings or the account password has changed. Hoping for 4 hour resolution. On phones that were set up by Knox Customization Configurator, Samsung DeX may fail to start. The new account will now appear on both webmail and the BT Email app. I am awaiting a further update call hopefully today, but I dont have much confidence this will get resolved. 8h48. 13h18. i can access mail by web browser, just not on mail apps. Thanks Matt 0 Ratings Reply Vicks1 Aspiring Contributor on 15-06-2020 12h17 Can receive email on my iPhone via google account and BT internet, but can't reply to emails or send using BT(ok on google email). - edited We're working on fixing this, so keep an eye out for a new version of the app. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is. This is what you will get: - A brand new app - Designed specifically for our email service, completely BT-run and UK supported. POP3 is a protocol for receiving email by downloading it to your computer from a mailbox on the server of an Internet service provider, and emails are stored on a single device, sent messages are stored on a single device, emails can only be accessed from a single device. The Token expired message is a genuine message but if you continue to get the message we will need to take a look at the account. 2. iOS 12, Jun 4, 2020 11:45 AM in response to declan195. This will synchronise the devices and may fix the problem. Please check our service status pages > Or select the problem you're experiencing below for more information: I keep being told my username or password is wrong My email address has been suspended I have posted the problem on the BT Community, but have still to receive a reply. Battery saver mode disables background syncing. I have of course checked all the settings on my incoming and outgoing emails (literally hundreds of times) according to the guidance offered. Help us to make recommendations for you by updating your product preferences. Unselect the check box next to Outgoing server requires authentication if your provider doesn't require authentication. The first time you use the My BT App, you'll need to log in using your BT ID and password. Go to Settings, select Accounts from the left hand menu and click Add You've been upgraded to our new BT Email service. This is not what MS are saying. So when you change your password, its important you also update all of the devices you use to access your email account. Chris Brown Total outage on fibre for RH19 for three weeks - all neighbours impacts - why doesnt this show as a BT outage? Select Change mailbox sync settings > Advanced mailbox settings. Step 2: Restart your device Step 3: Check your settings Check if. This must have been an earlier version as 4.1.27 does not give this option. to make matters wors, Tony Hedley VM have confirmed that there are issues with BB in BL6. if using an app like BlueMail. Refunds. Welcome to the Community and thanks for taking the time to post. It can be set to perform different functions, such as initiating push-to-talk communications between your colleagues or turning on your flashlight. The BT Email app is designed to makehandling your emails quick andeasy. * For Samsung Supplies information go to: * For S.T.A.R. I spoke to BT who have had a lot of complaints they said . Anti-s, Program the keys on your Galaxy XCover6 Pro, Program the XCover key and Top key The XCover key is the large button on the side of your Galaxy XCover6 Pro. Welcome back to the Community and thanks for posting. Fast, easy checkout with Shop Samsung App. To manually sync your emails on Android: Open the Settings app on your phone and select Accounts. Youll generally find this in 'Settings' or 'Tools'. Visit our Cookie Consent tool if you wish to opt back in. Or if you have another Apple device that you don't use for email, you could try setting up email on that device. If you don't do so, your phone won't be able to sync new emails, as it simply doesn't have the authorization to do so. It's possible that there's a temporary problem with the email service. Many customers find that resetting their password fixes their log-in problems. Also make sure you're using the latest operating system for your device. This forces your email app to sync, find, and download new emails to your device. During Discover Samsung, get up to $900 enhanced trade-in credit toward Galaxy Z Fold3 5G. There seems to be some disconnect somewhere which means that, as you both say, only web version now works. Alternatively, instead of disabling battery saver mode, open Gmail and tap Auto-sync is off to enable. 15h16, Its version 4.1.27 (394) on a Google Pixel 3 Android 10, on Issues like this can make you miss out on important emails, which can be costly if you don't resolve them quickly. Keeps coming up token expired and I have to sign back in again. Choudhary Ateeq BT internet down in west park,Leeds. not good enough as a customer. The app should then automatically look for new emails and let you know when a new message arrives. When I log on to BT Mail I see the BT roundel with Yahoo mail next to it. any proposed solutions on the community forums. I have to keep reinstalling the BT app. It may be a problem with the email provider's server, your email account, or your network connection. However, on the Yahoo app I was able to add sub addresses and had 3 accounts on it - can't see an option on this new app. 17h39. This option works just like the regular sync, except you must manually go into the settings and tap an option. In Advanced Settings the correct IMAP/SMTP address and port numbers are picked up automatically by they are not sticking. Leave it a random time from 1-3 days and do nothing, it fixes itself! Select Change mailbox sync settings > Advanced mailbox settings. I added a new account and chose other when asked for type of account e.g. Mahesh is a tech writer and editor at MUO. BT Mobile mostly serves professional clients. Announcements, Guides & Community Updates. There are no problems with Outlook on Windows laptop, or GMail and BlueMail as apps on Android phone. omissions and conduct of any third parties in connection with or related to your use of the site. on 11h34 Happens once every few months.Has to be a full buffer or software glitch at BT or Yahoo servers which does this. arryn internets done itself in. Removing and re-adding your account from the phone: Mobile Outlook.com Ensure that the mail server settings are properly configured: Send and receive Outlook.com email from an app I have been in touch with Microsoft Help, and they appear to see the BT servers as being at fault. Hi Peergint, Greetings. I had the same problem and spent nearly a week getting the problem fixed. I also depend on the app to sync my contact and calendars from another source. If you can't receive email on your iPhone, iPad, or iPod touch, If you cant send email on your iPhone, iPad, or iPod touch, Jun 3, 2020 12:44 AM in response to declan195. Still have all my folders as linked to my email address, on Keep me signed in. Internet connections are available through ADSL or BT Infinity branded fibre technology. Please don't give up with a client. Let's have this matter isolated and address it as soon as possible. Email Login Page For the home For business and public sector For global business | UK Broadband TV Sport Mobile Gaming Discover BT Halo Help My BT Email Sign in BT ID or Email address Password Show Forgotten your login details? BT (British Telecom) offers broadband internet, home phone and television service. The Token expired message is a genuine message but if you continue to get the message we will need to take a look at the account. Does anyone else have any ideas/info. Other times, it could be because your Location is disabled or because you are not using the best Location method. You shouldn't be using Yahoo servers. ones that end @btinternet.com, @btopenworld.comor @talk21.com). BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. I keep getting the message that username or password is incorrect, bit I know that they are ok as I can send and receive via My BT. If it still doesn't work, click Restore. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. bledd BT SIP lines down since 8:13 (maybe earlier?) It's possible that there's a temporary problem with the email service. status pagina, User reports indicate possible problems at BT. 12h05. Emails will not scroll down and links in emails don't work Is anyone having problems with the BT email app not letting you scroll down an email. You use Android 6 or above. Via similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wifes iPad and laptop, exactly the same issue 0 4 193 Last update 29-04 . User reports indicate no current problems at BT BT (British Telecom) offers broadband internet, home phone and television service. 13h47. 17h39, Ive solved it. I then tried to download the app for my family who have sub-accounts on my BT accounts, but got a message saying this app is not available for this account at this time. 14h58. Looks like no ones replied in a while. Tap on. You can fix this issue by opening your email app and entering your new password. Type inthe email address you want to add. Here we show how to do it in Gmail, but the steps should be similar for most other email clients: If Sync Gmail is enabled, check whether your device's Battery saver mode is on and turn it off. This site contains user submitted content, comments and opinions and is for informational purposes Go to Settings -> Manage Accounts -> Add account You need a compatible smartphone or tablet on Android 6.0 or above. Hi. Windows Mail 6 steps. BT support don't support email clients so no point phoning them!! Based on your description, you are using an Outlook desktop app that comes with an Office suite to access your account. If you don't have a BT ID yet, you can create one now > All you need is an email address and your account number, which you'll find at the top of your latest bill. Can I cancel the BT package that I've ordered? There are unknown reasons why this happens, though use a different app the the Yahoo app, for example BlueMail. Are you only experiencing this issue on email clients and not webmail? I have been unable to send receive emails from my btinternet account . Go back to: Help and support More options Ask the BT Community Contact us Scam calls Thunderbird 4 steps. 21-02-2020 Having problems with Email App . For instance, linking me to a Microsoft support webpage that has expired, claiming that BT email doesn't work with these clients (it has worked until ten days ago, and continues to do so with my family's accounts and my other btinternet account), admitting it does in fact work on Windows (finally), but sending me instructions for a different Some of the images are offputting and not what I want in my emails eg sinister close up facial image of man in black balaclava (to sell home alarm systems). 1-800-MY-APPLE, or, Sales and First of all Outlook the app has no connection with Outlook.com the service. 21-02-2020 Thanks. It works, downloads email and folders. It's not a generic issue affecting everyone, it seems to be random what accounts it affects and how long it lasts. 21-02-2020 If so, justdownload the app for Android Ok, I won't say use "Other", but that is the correct one - e.g. only. 12h17, I've downloaded the BT app and am now receiving my primary email on it. I am aware of the link below. Go to Solution. declan195, Cannot send mail The sender address was invalid. Teddy_B, call 15h19. This phones rugged design meets the demands of frontline workers and includes the following features: Water resistant and dust-proof: With a rating of IP68, the Galaxy XCover6 Pro can survive a total of 30 minutes under water at 1.5 meters. Unless there is a very good and 'guaranteed to work' solution that requires me to factory reset my phone, I do not intend to go down that route. Leave it a random time from 1-3 days and do nothing, it fixes itself! When your phone downloads an email, it takes up some space on your device's memory. You can enable auto-sync from the settings menu of your email app. on 14-06-2020 I think BT asked me for a favourite email, I dont know if this is linked, but Ive never had this problem before and sure its not a coincidence. Are you trying to manually set up your email account on the Windows Mail app? Bills & Packages Type in the email address you want to add. Select Manage Accounts and select your email account. 02-11-2019 You'll need to check if the phone was configured this way, and if it was, yo, The new features on your Samsung Galaxy XCover6 Pro, Design The Galaxy XCover6 Pro maintains a thin and light feel alongside military-standard durability. If you haven't got a bill, we can send you your account number in the post > If you get your BT ID wrong three times on the app or on bt.com, we'll lock you out for 15 minutes. Set up email in the Mail app: https://support.microsoft.com/en-us/office/set-. For a comms company, they really are sh1t! If so, please click on the link below and follow the steps in the "Add an account using advanced setup" section and see if that helps resolve the issue. How do I add another email account to my app? Emails keep disappearing from my inbox. I need to spend time every couple of days inputting the username/passwords/IMAP and SMTP settings. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. However, if you have sync turned off in the email app, you will stop getting emails on your Android phone. I have recently deleted and reinstalled the Android app, yet the problem persists. I have contacted BT and so far, they have been unable to advise what has caused this and how to fix it. If this doesn't help, try deleting the app and reinstalling it. <3. Hereford UK. Thank you. 15-06-2020 If you have an Android device, check your user guide for instructions on how to update the operating system. Unselect the check box next to Outgoing server requires authentication if your provider doesn't require authentication. Thank you, I have also reset my account. Mailbird 3 steps. https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin on Is this genuine or a scam? Unfortunately, no-one on the BT technical support side seems to be aware of this and/or is able to help to resolve the issue. Check our detailed instructions for your favorite email clients. 02-11-2019 Deleted my previous bt account and yahoo account. 14h18. 11h35. Junior Editor for Android, iPhone, Entertainment, and Social Media, ensure your password is secure and memorable. You need an iPhone 5s and above, or iPad Air 2/Mini 3 or later. I do not see any method to pull the same detail from BT Mail. You can find his work on some of the popular tech sites out there, including but not limited to How-To Geek, MakeTechEasier, and Online Tech Tips. Forget the BT mail app, use Blue Mail. If you're using a mobile device, tablet or computer program and you're getting password errors, you should try logging into your BT Email account at www.bt.com. (and please don't send me advice to set up client using 'other' as this does not work for me for some reason), on Support is also available on your mobile device through the Samsung Members App. If your email address isn't linked to your BT ID, youll be asked to do this, I keep being told my username or password is wrong, My BT ID hasn't been activated or my email isn't linked. BT Mail app. from the moment I registered for My BT I have not been able to access my email in my mail apps on iPhone. It also fails within 24 hours. Thank you for reaching out! If any new emails are available, you should see them in your email client. I may need to update or rollback via APK to a version that is not in PlayStore. User profile for user: Tap the Account sync option to view all features that you can sync. Is there one? So in the meantime, I am wondering if anyone else has encountered a similar problem in the past with BT email, if so was it rectified, and if so how. Rebecca Field Emails aren't working. - Hassle-free emailing - the app has a clear, user-friendly interface that makes it easy to send, read and . I want my BT services to be reconnected or have restrictions lifted. on on this or in similar position, please? Luckily, we'll show you ways to fix when your email doesn't sync on your Android device. I also have email access on iPad through Apple's native mail app, all with no problems. It sounds like not all the email accounts have moved over to the new BT Mail Platform yet. Choose the email account where you have sync issues. The same issue is facing me on my Amazon Fire using a 4.0 version of Outlook. on 19h11. Outlook 5 steps. Google, Yahoo etc. Please try again later. Many customers find that resetting their password fixes their log-in problems. 01-11-2019 Each user will get an email letting them know when their email address has been moved over. Restart your phone in Safe mode. You've been upgraded to our new BT Email service. Mick Oldsilver Kane No broadband in Kettering Northamptonshire, Monday 10th April. Whether you need help in setting up an email client or with using BT webmail. I think most of us BT mail users are in the same boat at the moment. BT appears to be suffering an outage, with users complaining of being unable to connect to broadband internet. https://community.bt.com/t5/Email/We-re-revamping-BT-Mail-to-make-your-experience-better-than-ever/t Re: Btinternet mail not working with apps. There are several reasons why a phone's or tablet's GPS signal may not work properly, such as a communication failure with the satellite.

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