technical specialist apple job description

In some organizations, they may also perform sales duties, promoting certain technology products or services. Toms enthusiasm for connecting with others has given him a bit of a following. Apple is an equal opportunity employer that is committed to inclusion and diversity. They can also help businesses to develop and implement best practices for protecting their data. Learn more (Opens in a new window) . If you continue to see this If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. As a busy new mother, Arlinda had very specific job criteria in mind. We receive extensive training and coaching sessions to get us ready, and if I ever encounter a customers question I cant solve alone, I can always call on a coworker for help. Now, as a Senior Manager, Carissa is providing support and encouragement for her team members as they pursue their own path at Apple. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. See which role best matches your experience. Demonstrated proficiency in technology, particularly Apple products, and the ability to quickly learn about new products. You may be communicating with customers over the phone, in person or through email. Nous sommes dsols pour la gne occasionne. They use a variety of computer software programs and may be required to lift and carry heavy equipment. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Si continas viendo este mensaje, Serene wanted to work part-time while in college, and the Apple Store offered her that and more. Als u dit bericht blijft zien, stuur dan een e-mail Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Having joined several of Apples Diversity Network Associations, shes cultivated relationships with other managers around the world and applied what shes learned to her work. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. Your base pay will depend on your skills, qualifications, experience, and location. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Adaptable and quick-thinking, youre able to explain complex information in terms that anyone can understand. Truth is, I feel great, too. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. They will also learn about the computer systems and software they use. He also considers it a bonus that, while hes teaching others, he picks up new bits of knowledge along the way. Training & Experience: Apple specialists receive on-the-job training from their new employer after they are hired. Si continas recibiendo este mensaje, infrmanos del problema With that foundation, your passion and values will drive you forward. Technical Specialist Interview Anonymous Interview Candidate in Sydney No Offer Positive Experience Average Interview Application I applied online. Your day in the Apple Store is filled with a range of focused support and service tasks. Reasonable Accommodation and Drug Free Workplace policy, Find available TechnicalSpecialist roles, Learn more about your EEO rights as an applicant. Get started, Different together. Customer service skills are essential for this job, as you will often be interacting directly with customers. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. A job as an Apple AtHome Advisor is an opportunity to use your knowledge of Apple products and services to help others. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Aydanos a proteger Glassdoor y demustranos que eres una persona real. Areas of work include Hardware Engineering, Planning, Procurement, Service Channel Management, Program Management, Systems Management, Business Intelligence Analysis, Instructional Design, Training, and Technical Content Production. The entire store team benefits from your commitment to providing the best care for customers. Helping roll out the training program for Apples first wearable, Apple Watch, she found herself thriving in a range of new career experiences within the store, ultimately being promoted into management. Use your creativity or technical skills to help others bring their interests to life. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. Learn more (Opens in a new window) . Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. Use your own creative talents to inspire customers. Tom helps people discover the endless possibilities of what they can do with Apple products. This includes knowing the features of the product, how it works and how it can benefit the customer. They oversee the implementation, configuration, updating, and maintenance of IT systems and components. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Many locations have immediate openings for these positions. Computer hardware specialists will be needed to install and maintain computer networks, servers, and other hardware. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. They can then use this knowledge to help businesses protect themselves from hackers and ensure that their data is safe. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. Every customer conversation we have or guidance we share in person, online, or by phone, chat, or email is another opportunity for us to enrich their experience. I understand theyve got their photos, home videos, documents, and music on their devices. I went to graduate school for physics, so I knew I wanted to work in science and technology. You have excellent time management skills and can make decisions quickly. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. Learn more about your EEO rights as an applicant (Opens in a new window) . Roles include Technical Specialist, Genius, Creative, and Creative Pro. Pro Workflow Video Expert. We offer the support youll need to thrive in whichever path you choosehere. Apple specialists need the following skills in order to be successful: Technical skills: Technical skills are the ability to understand and apply complex processes and procedures. Hiring more women into tech positions while also bringing more diversity into our store makes me proud to be a Latinx leader at Apple.. When a customer needs assistance, you quickly assess their situation. enva un correo electrnico a message, contactez-nous l'adresse Youll help them bring their interests and imagination to life with Apple products and services. Apple specialists' salaries vary depending on their level of education, years of experience, and the company size and location. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Ability to consistently deliver great customer experiences no matter what the situation. Caso continue recebendo esta mensagem, Learn more about the E-Verify program (Opens in a new window) . Apple really provides you with all the resources to succeed right now and throughout your career here. Copyright 2022 Apple Inc. All rights reserved. Therefore, we are committed to treating all applicants fairly and equally. They may also be responsible for providing support to Apple Authorized Service Providers. Lead teams, provide supportive feedback, and ensure both your team members and your customers have a valued experience. Youll lead through inspiration, using our culture of open, honest feedback to help each team member grow and deliver exceptional customer experiences. This includes an understanding of how their products work, how they differ from competing devices, and how they can best be used to solve problems or meet customer needs. You may be communicating with other technicians, engineers or managers. Youre knowledgable about Apple products, and you have an aptitude for helping others. Wenn You should also manage security functions and oversee the configuring of computer parts. When a customer needs assistance, you quickly assess their situation. The ideal candidate will have excellent customer service skills, as well as in-depth knowledge of Apple products. Some employers may prefer candidates who have completed some college courses. United States Department of Labor. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Onze Culver City, CA. Youll need to be flexible with your schedule. They will be patient, efficient, and organized, with the ability to handle multiple tasks at once. Lamentamos pelo inconveniente. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. Apple Specialists typically start out working in retail stores, providing customer service and support for Apple products. Technical Support will also support computer software integration by . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Apple Technical Specialists are the people who make sure that Apples products work as advertised. Ability to consistently deliver great customer experiences no matter what the situation. When a customer becomes an owner, its the beginning of a relationship. And thats our greatest strength. pour nous faire part du problme. Do you love how it feels to help others? Apple is an equal opportunity employer that is committed to inclusion and diversity. The employment of computer hardware specialists is expected to grow at an average rate over the next decade. Drawing on his strengths as a natural teacher, hes found success in leading Today at Apple sessions in the store as well as virtual sessions online. 4.2. Areas of work include Product Management, Account Management, Sales Training, Sales Forecasting, and Business Development Management. Programming of application code. Responsibilities for technical specialist. Regardless of the situation, your communication skills can help you be an effective technician. The flexible schedule that worked around her course load was a must-have, and the education expense benefits were a love-to-have. Proven experience in sales and technology solutions, as well as in developing customer loyalty. Able to work on weekends as needed.. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. The Apple Store is a retail environment like no other uniquely focused on delivering amazing customer experiences. We're committed to being your source for expert career guidance. Si continas viendo este mensaje, las molestias. OTSI (Object Technology Solutions, Inc) has an immediate opening for IT Technical Support Specialist in Kansas City, MO (Onsite) Job Description Performs a wide variety of general maintenance and technical tasks (from least to more complex) in the support and maintenance of computers, laptops, tablets, mobile data terminals (MDT), printers, scanners, monitors, software applications, smart . Roles include Creative, Technical Specialist, and Genius. Well match your donations and contribute US$25 for every hour you volunteer. Discover customers needs, then follow up with the right solutions. Theres the general support we all get to help us develop our careers, but the leaders here also work with your specific interests and talents. Ehsan, Engineering Manager Learn about working in Hardware Ci Copyright 2023 Apple Inc. All rights reserved. As new products and initiatives emerge, youre the first to learn, share, and inspire your team members through approachability and action. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. In Apple Retail, we help each other grow within our roles and beyond them. Help manage Apples service and support products, including AppleCare+ and AppleCare Protection Plan. Roles include Specialist, Expert, Pro, Operations Expert, Business Expert, and Business Pro. Are you passionate about sharing your knowledge of Apple products? Aydanos a proteger Glassdoor y demustranos que eres una persona real. We draw on the differences in who we are, what weve experienced, and how we think. Your work hours will be based on business needs. While there are thousands of At Home Advisors around the world, Apple does a great job keeping us all connected. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. scusiamo se questo pu causarti degli inconvenienti. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. Connect business professionals and entrepreneurs with the products they need to help them build success. The entire store team benefits from your commitment to providing the best care for customers. You have excellent time management skills and can make decisions quickly. When a customer needs assistance, you quickly assess their situation. Learn about the duties, responsibilities, and skills for A Technical Specialist . Read stories of people bringing their personal values to life in Apple Retail. With a deep understanding of Apple products and services, you spend time mentoring team members and serving as a role model for your team. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Se continui a visualizzare What Does an Oracle Functional Consultant Do? Thats what led me to become an Apple At Home Advisor. Multimedia Specialist. They may be required to work evenings and weekends, and some positions may require travel. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Youll need to be flexible with your schedule. When a customer needs assistance, you quickly assess their situation. para nos informar sobre o problema. Where personal and professionalvalues meet. Apple specialists must have a deep knowledge of all things Apple. Introduce people to the Apple products that help them do what they love in new ways. Both full-time and part-time jobs are available. Disculpa See if you qualify! Apply to Technical Specialist, Expert, Apple Specialist and more! Median Annual Salary: $41,104 ($19.76/hour) verdade. Your work hours will be based on business needs. With stock grants and discounts when purchasing Apple stock, every team member has the opportunity to become an Apple shareholder. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Youll grow your career skills too, because leaders here take an active role in your professional development. Youre a natural problem solver with a passion for technology and a knack for connecting with others. These events are often hosted by Apple or by third-party organizations and can cover topics such as new product releases, technical support and customer service. Its such a joy to come to work every day, where people come in and thank me for what I love to do., When Carissa began her career at Apple as a part-time Specialist, her stores leadership team had even more of an effect on her growth than she expected. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. Help drive your stores vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decision-making. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. This is in accordance with the Bureau of . Training & Experience: Apple technical specialists receive on-the-job training from their new employers. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. By helping Apple maintain strong relationships with customers, you are instrumental to our success.

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