mock call script for hotel reservation

Click here to watch the full version of this mock call with detailed explanations: https://youtu.be/v7ZyTTnt2D8Here's an uninterrupted version of a booking m. %PDF-1.5 % MOCK CALL PRACTICE: Hotel Reservation | Interactive Session 5. . Tanya And how long will you be staying with us? Caller: And what are thedepartureand arrival times for each of those flights? A phone call to reserve a hotel room in English. #CancellationOfReservation #HotelReservation #FrontOfficeOperations (After few seconds) Yes, a few double bedded rooms are still vacant on 5th April. I can text you our address so that you can easily find us with a Google maps if youd like. Download our free sales script templates and customize them to move leads through your sales process more efficiently. When do you need the room? Copyright @ 1998-2023. Could you tell me when you need the room? A bellboy will bring your bags up shortly. B: The price will be $308 a night. AU2(^Hx oI]$T Do you need a room with one bed or two? Guest: Oh both are nice. Kindly email me so that I can help you right away: reagene.biz@gmail.com THANK YOU!! Hotel XYZ (Name of the Hotel), Reception. Caller: Alright. Please answer the following questions of understanding: What is the name of the hotel where Mr. Abrams plans on staying? We look forward to seeing you then! What is it? A: That price is perfectly acceptable. The guest wants to reserve room for her husband. Has been out of service for more than a week. 8. But I like nature most. :) Thanks so much for watching. AGENT: ALRIGHT! Mock Call Script with Call Flow Guide: Hotel Booking Part 2 Kwestyon 397K subscribers Subscribe 16K Share 546K views 2 years ago Mock Calls with Call Flow Guide This is a booking. But yes we can provide you our suitrooms. The new website is trainercreative.com but I'm still working on it, whew! hmo0?nX --mQJnA@PJUlB#L p-4DpI#Ji8 J`yrBnbkK.z4FxfD1y6eNOGtzw}wx. What time are both check-in and check-out? I'm John Sandals. After hiring our restaurant answering service, you will be involved in customizing your desired customer service experience. B: Thank you, Mr. Sandals. 2. Calling Diner: No Sara, youve been great. scheduled tomorrow, December 28, 2021 at 7:00 AM was cancelled. Travel Agent: Okay. In fact, our all single rooms are occupied for next 5 days. Hotel: At midday, sir. Travel Agent: Well, the price for the flight is almost double the price you would pay if you leave the day before. There are countless benefits that you receive as a restaurateur when you decide to bring in a professional team dedicated to answering your incoming calls. Understand who your customers are Keeping track of who stays at the hotel, with tools like sign in forms, surveys, and email lists can help hotels create experiences that meet their customer's needs. B: Sir, I'm Michelle, and I run the front desk. B: Each night will be $308. After reading thiscall center script example, we are hopeful that you will be hungry to have a virtual hostess standing by to assist your calling guests. There are many points you need to understand while taking reservation. is closed for the season. Is that okay with you, Mr. Sandals? Thank you so much for choosing our hotel, sir! B: That is what I am here for. Click to reveal Review the key vocabulary and the sample sentences. Job description: The Center of Travel dot com is a travel site that prides itself on providing a one-stop-shop for travel needs. 26 0 obj <> endobj UNINTERRUPTED VERSION OF THIS MOCK CALL: https://www.youtube.com/watch?v=XHvJeSgwii0DO NOT watch this mock call like an outsider. Hotel Receptionist: Sure, madam. Virtual Hostess: Thanks Ted, you too and dont hesitate to call if you have any other questions at all. You might notice that in the description above, it still shows callcenterninja.com. Mr. Abrams: Thank you! Do you prefer a room with the view of the swimming pool or the hill madam? Cherry: Hello, Miss Walker. Our prices are now slightly higher. Well, lets go with that. To confirm Ted, I have you booked for 2 at 9:00 pm tonight. Virtual Hostess: Our dining room dress code is smart casual. 2. Hotel: Should you have any questions or requests, please dial 'O' from your room. B: Good! Review the key vocabulary and the sample sentences. By the way, how much is it? Hmm, hmm . It was a pleasure. Use Up/Down Arrow keys to increase or decrease volume. Step 2: Empathize, apologize or assure (whichever applies). Lonnie Yes, I would. The flight number is NWA 476. %PDF-1.4 How many rooms shall I book for you? Hotel Clerk: Okay. We look forward to seeing you! Calling Diner: Email would be best; it gets sent to my cell. Making a Hotel Reservation in English - Dialogue Hotel Reservation Receptionist: Good afternoon! So, we again recommend you to read these guides: Click Here to Watch Our Free Video onHotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation, I love this, thank you very much for this is a very good work.. We are really grateful for your help, We are very happy to know that you find this helpful. When working with more than one customer at the same time, you don't want to give them the impression that you're rushed or talking to multiple people. This form will provide you with the travel details, accommodation information with your . Please tell me how can we help you. Thank you for flying with us at Net Jet. The hotel stay also includes breakfast. Review the key vocabulary and the sample sentences. Have a wonderful rest of your day! You can email the site owner to let them know you were blocked. Your reservation is all set except for your phone number. Knowledge Base/ Mock Call Scenario Hotel Reservation The hotel is a 5 minute drive to the CCV Mall and Souvenirs. Performance & security by Cloudflare. - You'll have to be at West London Air Terminal by 6.00 am at the latest. "Hotel Reservation - Script" Back to Listening Activity Back to Easy Quizzes Listening Exercise Listen to the recording on hotel reservations and read along with the conversation. Man: Oh, thats a little too expensive for me. For how long does Mr. Abrams plan on staying at the hotel? Calling Diner: Oh wow, that would be great. . What time do you close tonight? Someone will give you a call momentarily. Hotel Receptionist: How do you spell your name, Ms. Stephany? Calling Diner: Wow, that sounds incredible. [Okay] And when will you be returning? B: 626-555-1739. B: No problem at all. Customer's Profile: Male, Age is 50-60yrs old, partially deaf and irate. Virtual Hostess: It looks like we have an opening. What days do you need that reservation, sir? M-FG3Hdjo%+Z3DDE}h!9Sc 0?Z$:YfZ^|]+"4DU$X}th cLL+x#'YQ9j=*U4[xPR ;uVt1a|M0)GCYvLLhh]5Dm)VBhV|kQlT"3y*F1L!0QmdZ q6a!bfcay Agent: Okay Mr. Torres, your reservation code is R143. All Rights Reserved. Virtual Hostess: We most certainly are, Ted. Travel Agent: It's only $980. We look forward to seeing you in New York! B: Thank you, Mr. Sandals. This is Tanya. B: One minor problem, sir. Your room tariff will be US $90 per night including taxes with the complementary breakfast at our ABC (Name of the restaurant) restaurant. Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. Receptionist: Good afternoon! Travel Agent: Sure, no problem. Hotel XYZ (Name of the Hotel), Reception. Practice the Conversations of This Topic with Mike, HOME Copyright 2023. 35 0 obj <>/Filter/FlateDecode/ID[<0C84319033EF7B47ACC81C210EC4ABA9>]/Index[26 18]/Info 25 0 R/Length 63/Prev 82960/Root 27 0 R/Size 44/Type/XRef/W[1 2 1]>>stream Travel Agent: Well, the price for the flight is almost double the price you would pay if you leave the day before. to inquire about available rooms. Guest: 257 Park Avenue South, New York, NY 10010, USA. We will then help that guest and provide impeccable customer service on your behalf. This is Cherry speaking, how may I help you today? Caller: Yeah? Yes, but you will have to confirm this reservation at least two hours before departure time. Hotel Receptionist: Sure, Madam. Right? Would you prefer smoking or nonsmoking? How much is a room? Your reservation is in our computer. Would you like me to book a reservation for you and your party for a specific time? Mr. Abrams: Would you like my credit card information now, or can I take care of that upon my arrival to the hotels reception desk? Could I have your full name, please? B: Would you prefer to leave from Los Angeles or Burbank Airport? Guest: Well, a double-bedded room with AC and other facilities at least. It will be our pleaser to provide you with the complimentary flower bouquet for the occasion. Your new virtual hostess team will even be able to help answer calls from your on-site staff 24 hours a day, 7 days a week. Here are eight best practices for providing great customer experiences. Guest: Great. A: Right now. STEP 2 - Let the customer know what happens next (and include a timescale - so they can go about planning their busy lives). GUEST: I'D LIKE TO RESERVE A ROOM FOR TWO PLEASE. How did the agent resolve the concern/issue?3. The flight leaves at 16:45, and your arrival in Sydney will be at 9:25 a.m., local time. endstream endobj startxref Hotel Clerk: Well, would you like a smoking or a non-smoking room? This week the chef has a three-course special on the menu. All rights reserved. Yes. Now, sir, do you have a preference for smoking or nonsmoking? Is there anything else that you need at this point in time? My number is 626-555-1739. Try us out for a month and test drive our amazing hospitality industry-specific services to see how we fit in with your on-site staff. % Nonsmoking. HOTEL RESERVATION MOCK CALL SCRIPT (TMP2) AGENT: GOOD MORNING! A: How much per night are we talking about? A: Sure, John Sandals. 2 Hotel Conversation in English Room Reservation Dialogues, Our Non English speaking hotel and restaurant workers really like our, Script 1 Successful Hotel Room Reservation Conversation in English, Script 2 Unsuccessful Hotel Room Reservation Conversation in English, F & B Service Training Manual with 225 SOP, Hotel Housekeeping Training Manual with 150 SOP, Encyclopedia of Hotel Management Terminology, Secrets of Successful Guest Complaint Handling in Hotel & Restaurant, 225 Food & Beverage Service Power Point Presentation Collection, 231 Hotel Front Office Power Point Presentations, 150 Hotel Housekeeping Power Point Presentation Collection, English for Hotel Restaurant Workers Powerpoint Presentations, Job description of a hotel telephone operator, Hotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation, What is Continental Breakfast Ultimate Guide, Dialogue Offering Conference Facilities, Hotel Housekeeping Conversation: English Dialogue, Dialogue: Couple Comes in Restaurant Without Reservation, Dialogue: Guest Becomes Angry for Extra Charge. Travel Agent: Okay. B: Okay, sir, let me reserve those dates, there. Now that you have a basic overview of how the answering service works, we want to give you an insider look into a conversation. Reservations clerk: . You take care. Hope to have it up by end of the year (December 2019) OR early next year (January 2020).You might also be unable to access my shop if you want to purchase my eBook or if you want to download my FREE SURVIVAL GUIDE. Here we will share 2 real life scenario. To start, we will prepare our award winning lobster bisque, followed by our signature cut prime New York strip and for dessert, a perfectly prepared Crme Brle. We look forward to receive you on 4th April. Caller: Well. I would like to book a room for next week. I'm glad we could take care of that for you, [Customer Name]. And, uh, Id like to request avegetarianmeal. Caller: Whoo. Reservation Officer: Sure Madam. A: Certainly. I see we have some availability. Sample Call Center Script: A Hotel Tanya Thank you for calling Lindenwood Hotel. We have a restaurant on-site that also serves lunch and dinner, but those meals are not included in your lodging fee. A: Definitely nonsmoking. Hotel Clerk: How do you spell your last name, Mr. Maexner? This allows your new virtual hostess team to book and handle reservations in real-time. Caller: Alright. Repeat as necessary. I would like to make reservations, please. Mr. Abrams: Hi, I'd like to schedule a reservation for this upcoming weekend from Friday night until Sunday. G: Hello Good Morning Zerah, I would like to reserve a room please. Reply. Guest: No sorry. B: Very good. RESERVATION SCRIPT STARRING BY : NAUFAL AS RECEPTIONIST HOTEL NETI AS RECEPTIONIST AIRLINES NELLEUS AS HEAD OF OB R. YOGI AS OB RIJKI AS HUSBAND OF ANGGUN ANGGUN AS WIFE OF RIJKI AS MANAGER Segemen 1 ( On the phone ) Receptionist : Good morning, Antik hotel. Listen to the recording on travel arrangements and read along with the conversation. I have also included the product knowledge so you can train yourself to think like a call center agent. B: Thank you so much, Mr. Sandals. Discover short videos related to mock call for hotel reservation script exercise on TikTok. Your flight under American Airlines that was. I will also be sure to include our address so you can find us easily. Hotel Clerk: Hello. PS: IMPORTANT! HOTEL RESERVATION SCRIPT RESERVATION AGENT = RA, RESERVATION CLERK=RC, GUEST=G RA: Hello Good Morning this is Zerah from R and A Hotel in Manila City, what can I do for you? Travel Commercial Voice Over Script Example 1: The Center of Travel.com. The caller can't stay on the September long weekend because the hotel. "Hotel Room Service - Script" Back to Listening Activity Back to Easy Quizzes Listening Exercise Listen to the recording on hotel room service and read along with the conversation. Here are some closing phrases we recommend if the call ends with a successful resolution, a frustrated customer, or an unresolved issue. your phone number is (718) 204-0341. ---NEED SOME HELP IN GETTING HIRED? Please note the number. Calling Diner: Hi Sara, my name is Ted. Calling Diner: Possibly, my wife and I are in town on vacation and are looking at restaurants provided by our hotel. And the view of the city is great, too. B: I'm happy to hear that, sir. Our call center agents will be trained on this information in order to properly assist your calling guests. All of the following are amenities the hotel offers its guests except: At what time can Mr. Abrams check into the hotel on Friday? After a reservation is booked, we will add the customer information into your calendar and we can even send a notification via text or email to the appropriate shift manager. Try us out for a month and test drive our amazing hospitality industry-specific services to see how we fit in with your on-site staff. PLS. Virtual Hostess: Hi Ted, I am more than happy to answer any questions you may have. STEP 1 - Briefly summarise what has been accomplished on the call. Salespeople (especially outbound sales) will always make phone calls, so it's important to keep this skill sharp. Guest: Ok, and what time is check-out? A: I quit smoking, so nonsmoking. Now you have been booked, Ms. Jones. %%EOF Hotel Clerk: Oh, sorry. 2. <> Calling Diner: Perfect and thanks for your help. If necessary, tell them you have to check on some information or confirm a product and have to put them on hold . Cloudflare Ray ID: 7c0e004e9e22d3f4 Whenever a guest calls your restaurant, your new virtual hostess team will answer their call according to your exact specifications. Just give me a minute, let me check. Tess, speaking, How can I help you? A: $308! Try to understand this conversation: Guest: "I want to make a reservation" B: That won't be a problem. Kapag mock call po ba may script na ibibgay? Review the key vocabulary and the sample sentences. stream Your reservation is now verified, so all I need is your phone number. November 25, 2019 at 8:18 pm . Hmmm. A: That would be 626-555-1739. Alex Thank you. I see. Your reservation is confirmed. Bill Oh excellent. Step 3: Confirm the customer's account (if applicable). Let me check what flights areavailable. B: That's 626-555-1739. Be assured that we will also decorate the room in best possible way. B: I hear you, sir. HANDLING RESERVATION CALL | HOTEL RESERVATION - YouTube 0:00 / 4:06 HANDLING RESERVATION CALL | HOTEL RESERVATION 5,027 views Dec 15, 2020 67 Dislike Share Save maricrisvm 806. I hope you and your wife enjoy dinner tonight and have a wonderful time for the remainder of your vacation. Love you! MOCK CALL PRACTICE VIDEO 5 - This is my fifth mock call interactive session wherein I show a mock call scenario and you, the viewer, will answer some guide questions on the comments below. Will that be OK? Must collect our Professional spoken English guide English for Hotel and Restaurant Workers for hundreds of real life hotel dialogues, English vocabulary and spoken lessons. Could you arrange a nice flower bouquet for him in the room as a pleasant surprise? https://esllab.b-cdn.net/audio/mp3/hotel1.mp3. B: I have booked you on your flight at a great rate. FILE TO DOWNLOAD OR INTEGRATE Outbound Sales Call Script Templates Download as PDF Download as Word Doc Download as Google Doc 1. Here at A Courteous Communications we offer affordable rates with no long-term commitment required. Randall Davis. My name is Michelle. 0 Institute of Hotel Management, Hajipur Front Office Practical Kit Praveen Jha, Senior Lecturer, Institute of Hotel Management, Hajipur, Vaishali, Bihar Praveenjha1971@gmail.com; Hospitality Career Guide Blog Page 34 5- Repeat the surname, room number and time of the requested wake-up call in order to assure the guest that all details are . (GEMS)4. When does Mr. Abrams plan on giving the hotel his credit card information? Travel Agent: It leaves Salt Lake City at 10:00 AM, arriving in New York at 4:35 PM, then transferring to flight 90 at 5:55 PM, and arriving in Helsinki at 8:30 AM the next day. What did the agent do well in the call? B: It's a pleasure, Mr. Sandals. 2017-2023 Lingua.com. Hotel Clerk: Okay, we do have a few rooms available on the 20th; were full on the 22nd, unless you want a smoking room. May I have your name, please? A: Sure! Caller: Yes, Id like to make a flight reservation for the twenty-third of this month. Sunnyside Inn. Hotel Receptionist: Good Bye, MrsStephany. It's nice to hear from you again. Do you need our services? You can collect your ticket at the airport booking-office number 4. Receptionist: We can handle payment upon your arrival on Friday. A: Of course! Goodbye. Now, if you'll just tell me your phone number. Do you have a cheaper room available either on the 20th or the 22nd? B: Let me repeat that: 626-555-1739. B: Fantastic! 54.36.126.202 Hotel PQR, Reception. Well, let's go with that. Do you mind, sir? B: Most of our clients prefer nonsmoking. hbbd``b`$c`~" $ZR #JbF u Also, do you have a dress code? I'm Michelle, at your service. Do you prefer a smoking or nonsmoking room? Thanks for calling. Thats flight 1070 from Salt Lake City to New York, Kennedy Airport,transferringto flight 90 from Kennedy to Helsinki. Will that be acceptable to you? Is there anything else I can help you with? Lonnie I will send your reservation confirmation to T-R-O-B-I-N-S-O-N at X mailbox dot com. It's area code 626-555-1739. RA: Certainly ma'am, May I first know your name ma'am and where you are calling from? ezekiel mae says: Do you have mock call for retail services. Spellman, and your address is 5017 Broadway Woodside, New York (NY), 1137, and. Bill Thank you. The call should look something like this: Introduction (5%): Answer the phone in a professional manner. A: Of course. I HAVE A NEW WEBSITE. Call us! This website is using a security service to protect itself from online attacks. How can I help you? Allow us to walk you through how we answer calls for restaurants so you can fully understand key guest services that we bring to the table. B: Hi, sir. Hold on for few seconds. Caller: Alright. B: That'll be nonsmoking. In our todays Hotel conversation in English guide, we will share dialogue between guest and receptionist. Please answer all questions about the text: Press Enter or Space to show volume slider. Placing the emphasis on the customer's needs over your own situation ("I don't know," "I'm new here," etc.) A: I will be traveling to Aspen, Colorado. Hotel Receptionist: Sure madam. What's the actual price? My name is Sara; how may I help you today? Hotel Clerk: Okay, Mr. Maexner, we look forward to seeing you on March 20th. Guest: Actually 5th April is my husbands birthday. You can cancel up to five days in advance and we will refund your deposit. What was the customer's concern? Diego Guerra says: This is awesome, you are really talented, it is like a real scene. What kind of room does Mr. Abrams request to stay in? Hotel Receptionist: You are most welcome, madam. Hotel Receptionist: Certainly mam. Guest: Yes, thats right. You provide us with your restaurants most frequently asked questions and answers; key information such as location, hours of operation and website information; and the contact numbers for the general manager, catering/event coordinator and emergency service technicians. Talking over telephone needs skill, knowledge and training. B: It's $308 a night. xXK6W^)"`u =l@EOimy,Y Zk873/ _h>in/o{kZho~nM_Z~ &=>^d1{g -*j6@H!OqQO 7Xzt`"& ;;v's6\fu82, Man: Yes, Id like to reserve a room for two on the 21st of March. Give us a call at 1-800-785-6161 to speak with an account specialist and get your custom quote today. Treat this as an actual call from an actual customer and you'll have a better chance of passing your mock call and improving your call handling skills. A: It depends on the price, of course. Nonsmoking. I have a few questions I hope you can help me with. I guess hill view will be splendid. How may I help you? Can I book a reservation for 2 at 9:00 pm? B: Our room rates recently went up. Carefully look at their dialogues: Hotel Receptionist: Good Evening. A: Maybe. All we need now is a phone number. May I help you? may I help you ? Receptionist: I am glad that I could help you today. f&!bLEL `'E9xq I thought it's a great preparation for you! A: My plans are to be there April 14th to the 17th. Receptionist: Enjoy the rest of your week! endstream endobj 27 0 obj <> endobj 28 0 obj <> endobj 29 0 obj <>stream Hotel Receptionist: May I have your name please? Virtual Hostess: Thank you, Ted. B: Okay, Mr. Sandals. This is an example of telephone conversation in front office. 00:00 00:00 Hotel Clerk: Hello. A: Possibly. John says to break up the phone call into four main sections. Oh, and Id like the cheapest flight available. Now, about the bed, is a queen-size okay? B: Great! Receptionist: Check-in for you on Friday can be any time after 3:00 p.m. Check-out will be on Sunday before noon. https://esllab.b-cdn.net/audio/mp3/flight.mp3. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. A: Friday afternoon, April 14 through Monday morning, April 17. U[w[.9{x-sb05xj/6v2v~@l." OCo\=,d{fDJsdLNsaGadFr&y15GRp:tLpv`x_bQ 'btOEJ-'x My phone number is 626-555-1739. B: We have new room rates, sir. 1. 00:00 00:00 Woman: Hello. I'd like to make a reservation for this weekend. Hotel Receptionist: May I have your contact number, madam? to change a reservation. A: No problem. By carefully observing the conversation between hotel receptionist and customer you should get some idea about how room reservation is done at front desk of the hotel. Virtual Hostess: We close at 11:30 pm tonight. Receptionist: Sure! STANDARD ROOM- $100 TV, cable channels & WIFI Mini bar and refrigerator Double bed (fits 2 people) No kitchen No swimming pool PREMIER ROOM- $250 TV, cable channels & WIFI Mini bar and refrigerator King bed (fits 4 people) With Kitchen Your IP: I can't handle that smell. Mr. Abrams: Hi, Id like to schedule a reservation for this upcoming weekend from Friday night until Sunday. Travel Agent: Okay. My name is Michelle. You have entered an incorrect email address! The IIPS Framework. November 25, 2019 at 8:18 pm . Reply. Reservation Officer: Its my pleaser madam. May I ask you for a special favor? Have a nice day. Below is acall center script exampleshowcasing some of the services we can provide to your restaurant. Carefully look at their dialogues: Reservation Officer:Good Morning. If a waiter or line cook is unable to work their scheduled shift, they can call into this staff hotline day or night.

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