how do i contact paxful

3. Note: Make sure your wallet/exchange supports USDT transfers. The integration allows you to add new payment methods, in addition to the ones you currently have. There is no network fee for internal transfers (you have 1000 USD worth of free internal transfers each month). and we are continuously working towards solutions to make the trading experience safe and secure for all our users. And finally, read through the, To sell cryptocurrency for gold, you can also. - Do not create an offer and then become unresponsive with your trade partner once the trade is initiated. So, you've decided you're ready. Once you have successfully transferred the amount, youll see the confirmation page below. Additionally, heres a quick look at the Paxful fees.Why is a different wallet address showing up on the transaction?Since we use a custodial wallet, you may see a different wallet address listed on the transaction inputs, but don't worry, this is normal. Additionally, we provide you with all means to protect your funds within your Paxful account, like setting up two-factor authentication when you log into your account and send crypto out of your Paxful wallet. But were doing this because we sensed something fishy. Reach out to our Support in case of any additional questions. If you have used an incorrect address, go to. Here's how you can verify your phone number on Paxful if you didn't create your Paxful account using your phone number. Do not change the terms and instructions you agreed to with your trade partner after the trade has started. If you have current offers using restricted payment methods, those offers will be deauthorized. From there, you can copy your Tether wallet address or use the QR code. You can add a QR code to your Paxful account to help make your online wallet trades easier and faster. Visit this page to see how to report an issue with your trade. The last step will be for the cryptocurrency seller to confirm receiving the payment. 2. and enter the amount youd like to receive. We'll see in this video, How to use Paxful wallet, Paxful is the poplar peer-to-peer marketplace to buy and sell bitcoin with 300+ payment methods. Go to our bitcoin kiosk page and click See it in actionfor a quick interactive walkthrough to help you understand how it all works. Youll be shown how much youre buying and what you need to pay, as well as the sellers bank account details. If you have scanned the QR-code, your wallet address appears on the screen of the app or ATM automatically. What are the benefits of the Trader Program? 2FA via Twilio Authy is set up. If you familiarize yourself with the process, itll make trading on Paxful a lot easier. Once the trade has begun, a more specific set of. The trade is completed successfully. This includes being rushed to complete trades, fake proof of transactions, coin locking situations, payment reversals, and phishing attempts. To do this, they need to. 3. This means that after youve received payment for your crypto your trade partner can request their funds back, if the third-party payment service allows it. Here you can visualize how much interest you can earn with a specific deposit amount. message after clicking Send means that the BTC address is still being generated. This may happen because: If you started a trade on Paxful but the trade chat won't load or initialize, please follow the following steps to fix the issue: An "Invalid Parameters. Additionally, heres a quick look at the. If your conversion is unsuccessful, your funds should return to your account within a few minutes. The required details for proof of payment on Paxful are: The first step to selling cryptocurrency via Bank Transfer is to look for an offer that accepts Bank Transfers as payment. If this solution does not work, please check the, If the status is OK, please contact us for additional assistance via our. There are eight statuses your trade could possibly have: Active funded a trade has started, and funds have been transferred from the sellers wallet into trade escrow. How escrow helps cryptocurrency buyers: If you as a buyer make the payment but the seller refuses to release your crypto, the secure escrow serves as a guarantee. We changed the name of Pay With Paxful to Paxful Pay, please update the button you have on your website if yours is outdated. If you post a transaction between these times, and you dont see your transaction posted on Paxful, we recommend you reach out to our support team. - Do not attempt to communicate outside of Paxfuls trade chat with your trade partner. Yes, you can. If user doesnt have a balance in their wallet a list of trades will show up for the user to complete a trade to get crypto. We do not accept black and white images. For this reason, sellers of cryptocurrency are highly favored in such disputes. ), Any additional screenshots that prove you completed the transaction, The best way to resolve a trade issue is by. On thebottom of the trade page, click Report a chargeback.The Report a chargeback dialogue box appears. Make it clear which proof of payment you require and how much time you need to confirm the payment. also known as "bc1 addresses" start with bc1. You can also see if the Paxful team anticipates any delays. The buyer pays the order using their Lightning BTC wallet. To sell cryptocurrency via Bank Transfer, you can also create your own offer. All you need is to create an account, verify your profile and start transacting. Talk to your trade partner in the trade chat. The Bitcoin price on Paxful is never equal to its official market rate as sellers charge a fee to convert traditional currency into Bitcoin. You now have successfully edited your offer! The dispute will be investigated by our moderators and a decision will be made based on the evidence provided by both parties. Now click the Release button. There is an option on each password field to show the password. a dispute has taken place, and cryptocurrency was awarded to the seller of cryptocurrency. Your dashboard is the hub to track all your activities on Paxful and allows you to access all the information you need. In the Settings menu, click on Security. These offer terms are set by Paxful and outline how the trade should be carried out. Note: If your attempt has failed, consider increasing the amount of light in the room. Chargebacks are usually related to third party payments*. Welcome to the official Paxful community on Reddit. How Can I Check the Status of My Ethereum (ETH), Tether (USDT) and USD Coin (USDC) Transaction? If at any point during the trade you feel confused about the instructions, feel free to send a message to the buyer via trade chat. 5. Here is the list: Trade status determines the progress of your trades and you can view them from your user. What is Transfer to Bank? A: Absolutely. With Paxful Pay, your customers can pay for goods or services purchased on your e-commerce website using various payment methods. Read more about how to keep your information secure in our security guide. Also, if you like trading with the user, you can add them to. Consider including FAQs sectionthink what questions trade partners may ask. Even if you checked the code when you bought it, the person who sold you the code can use it anytime without your knowledge, and this is why it is against the Paxful Terms of Service. After receiving your report, well do our best to solve the case. Offer owners can now set a schedule when offers are active to the public instead of deactivating them manually before logging out. When a trade starts, the cryptocurrency from the sellers wallet is automatically moved into a temporary safe deposit account (escrow) where it will be held until the transaction is complete. They should be able to help you with any questions that you may have. Enter the amount you want to trade in the Anyamount field. If your Bitcoin wallet address has changed, you shouldn't worry. addresses will not work for this purpose. If the photo is not legible or if you are not satisfied with it, click Retake and try again. Write clear trade instructions. You will be charged a network fee when sending USDT via the TRON (TRC20) network and that's on top of the Paxful Wallet fee. button only if you are absolutely sure about receiving the payment. One of the best things about Paxful is that it allows users to pay for their crypto purchases using their choice of more than 350+ payment methods. This functionality allows users to have better access to digital currencies and it further helps users seamlessly integrate their crypto needs into their everyday lives. Easily send, receive, store, and convert Bitcoin and other digital currencies. Head to the Wallet tab and clickReceivein the Ethereum section. Connect with other Pax Citizens to buy and sell Bitcoin (BTC), Tether (USDT), and USD Coin (USDC). For further information on what to provide in a dispute visit our Help Center page: For more information on why you may have lost a dispute, Not providing valid evidence requested within the time frame given to you, Unable to prove that you are the original owner of the gift card. To troubleshoot 2FA with Authy, visit our help center page. Beginning July 1, 2022, income tax law in India will require income taxes to be paid for the transfer, meaning the sale or exchange, of any virtual digital asset (VDA) such as cryptocurrency. For example, if you constantly find that a user trades efficiently with you, you can then mark that user as your trusted user. A: We are actively working on what the future program will look like and will update the community when we can. 2. Confirm reading the warning by clicking. The solution is unique as transactions are handled through the robust Paxful platform trades (which are peer-to-peer). The offer list is updated according to your search requirements. The sellers cryptocurrency will stay in escrow until our moderators step in to investigate the situation and award the cryptocurrency to the deserving party. If youre the buyer, youll need to click on the QR code link to visit your trade partners online wallet. If a buyer has filed a chargeback, take a look at this article to see what you can do. To sell crypto for game items, you can also create your own offer. If the photo is not legible or if you are not satisfied with it, click, if you want to retry. If youre the seller in this case, then your cryptocurrency is safely returned back to your wallet. Once all the info is updated click Next Step in the right-hand column. Click Upload file.The Upload image page appears. 2. Click Next Step when youre done. Paxful is the leading peer-to-peer marketplace that lets you directly trade Bitcoin with people like you, all over the world. P2PKH addresses which begin with the number 1. If this does happen, here is what you can do: 1. What Do I Do If I Have a Transaction or Hedging Issue? The user did not submit the trade/hash ID of the transaction, Buyer or Seller did not submit a PDF of their bank/online account statement that shows the transaction, The user provided insufficient, false, or edited evidence. dding a QR code to your offer, the details will automatically be shared in the trade chat once the trade starts. For a Cash In Person trade, once all the details have been settled, its time to meet up with your buyer. See our step-by-step guide on how to buy cryptocurrency and tips on how to buy cryptocurrency. This can take anywhere from 20 minutes to a couple of hours depending on how busy the Bitcoin network is. But for external wallet transfers, you may need to monitor the process. During a dispute, we recommend that users of both parties adhere to our Terms of Service. Whitelist Paxful email addresses. . Remember that Paxful moderators have a light blue background behind their text! It means that a buyer of cryptocurrency is sure that he has made the payment and has actually clicked the Paid button. When all toggles are blue, youre done! You need to verify your phone number after creating your account to access certain levels and enable two-factor authentication (2FA). If you would like to see your previous Bitcoin addresses, head over to the. Stay tuned for updates. Continue the offer creation or editing flow as usual and click Create offer or Update offerto save your offer working hours. Youll receive a notification once the withdrawal is complete and youll see the withdrawal reflected in your transaction history. Verification keeps the platform safe for users. Merchants can choose to receive payments in USDT. Here are some safety tips to help you protect your funds in the future. The Paid button also provides security from dishonest or forgetful sellers. We'll also send an email to the address linked to your Paxful account. Here are several possible reasons why you may lose a dispute. For example, if you require them to upload a selfie with a photo ID, then put an example picture. If youre receiving BTC in your Paxful wallet, the funds should arrive after two confirmations. It is up to you to protect yourself from malicious users and obvious scams. Make sure that you are sending Bitcoin and not any other cryptocurrency (Litecoin, Bitcoin Cash, Ethereum, etc.). If you are given a deposit address, you can easily spot the Ethereum address by the 0x in the beginning, while TRON addresses start with a capital T. Offer terms is the buyer requesting additional documents or having specific requests as part of the trade procedure? For more information on how to buy crypto see our guide. There are many varieties of wallets available, whether youre looking for a web or mobile solutionyour Paxful wallet helps get you up and running ASAP! We look at your account on a rolling basis, so the requirements need to be met consistently over a 90-day period to keep your Trader Program status. 4. Sharing contact information - Do not attempt to communicate outside of Paxful's trade chat with your trade . 7. We have a trade escrow service so you know the crypto is there and waiting for you once you complete the payment. Brokering is when you buy a gift card code from a third party and resell it later to someone else. Just open up to your favorite browser and head to https://paxful.com. , require full ID and address verification (for amounts higher than 50 USD per trade). After completing your ID verification, feel free to verify your address as well. You can also attach proof of your claims if needed. This rule applies both to e-codes and physical gift cards. Ensure that your email client or service provider is working normally. In this guide, we'll teach you how to buy your first cryptocurrency on the Paxful marketplace in three simple steps. The Kiosk link can be configured to open in a new tab OR can be configured to open inside an iframe. Thepage with offers to sell cryptocurrency appears. We do not advise selling a card that you did not originally buy. uploading a photo of ID, uploading a cash receipt, accepting physical gift cards only, etc. If you created the offer, add tags that indicate if you accept third party payments or not. On this page, you can see which areas on Paxful are currently running. Write concise offer terms. So be on the lookout for the best deals. Paxful is a peer-to-peer cryptocurrency marketplace where people can meet and safely trade crypto using over 300 payment methods. Malicious traders On Paxful, there are a few red flags you'll need to look out for. For starters, there are only two support options: Use a chatbot or submit a ticket. 8. While clicking the picture, keep the following points in mind: In case of an error, click Try again. On the ID verification page, click Start.The Submit identity card page appears. To do this, they need to contact the Paxful support team. You can also create your own USDT offers (just make sure youre ID verified!). to track your affiliates and your affiliate commissions. The offer page always includes the rate of each seller. All wallets come with a wallet address. Paxfuls Kiosk is the ideal solution for you. Similar to sending to a private person, you can also submit a, . Alternatively, although its less secure than GA or Authy, you can enable 2FA via email. If your account is on-hold, your account is restricted for a period of time for further review. To use your NIN on Paxful follow the instructions below: Enter your 11-digit NIN in the box provided. Note: There is an extra step to move the funds from your merchant account to your Paxful wallet, but don't worrythis won't cost you anything. The user will be redirected to a regular trade screen. To ensure you have 2FA set up properly, visit our help center article. If you have any questions or face any issues, contact usvia, . The Kiosk can be configured to deposit bitcoin to either the buyer or to any outside external BTC address. Once your client's bitcoin is sent to you, there is no chargeback risk to your business. Before you start selling cryptocurrency for in-game items, make sure you have the means to check if the item was actually transferred to you. Choose if you'd like to create an account with your, Once you have created your account, we recommend verifying your phone or email address (whichever one you did not use to sign up with) and, If you have any other questions, feel free to explore our. In the confirmation dialogue box, click Okay. ), Screenshot of the online wallet transaction that took place, Proof that the online wallet belongs to you (video recording of your online wallet account name matching the name on your Paxful account), Proof that your card was charged (video recording of your bank account name matching the name on your Paxful account and 10 days of transaction history and please make sure the date is visible), Audio recording of the conversation between you and your card provider confirming the transaction, Any evidence that you have that shows your cash withdrawal (bank statement, ATM receipt, etc. When selling cryptocurrency, you decide the price and the payment methods you'll accept. We support Webhooks for the following events: Note: Make sure your service is ready for receiving Webhooks. You won't be able to create a new offer or start a new trade using restricted payment methods. On the menu on the left side of the page, click, You receive a phone call with the numeric confirmation code. Warning: Always double-check and ensure that the address youre sending funds to, exactly matches the address of the recipient beforehand. RipperYour trade partner has ripped you off. You will also receive an email with the result of your verification. By continuing you agree to Paxful's Terms of Service automatically. A decision is made only when the investigation is finalized to the moderators satisfaction. Its important that you do not give other users your contact information to do a trade outside Paxful trade flow. From there, you can choose your local currency. 2. Dont forget to leave feedback! For more information, click. Note:We recommend the Verify option as the call option is not supported in all countries. Our team will investigate and take necessary action, if needed, to help make sure that this doesnt happen again in the future. Your convenience is one of our top priorities, that's why we've enabled 400+ ways for you to buy and sell cryptocurrency on Paxful. Your transaction will be processed in seconds. Please open the app in the Google Play Store or in the Appstore and download the latest version. Your Paxful journey begins with a simple decision: whether or not to create an account. You can also convert your BTC and ETH into USDT in your Paxful Wallet. Paxful is a people-powered marketplace for money transfers with anyone, anywhere, at any time. We know that problems sometimes arise during trades, but it's important to never cancel the trade after you've already paid the seller. If youre selling, then the minimum is 0.001 BTC. If you dont cancel the trade and leave it hanging, the seller will have to file a dispute or report you, which will probably result in you getting negative feedback. To comply with international regulations, we require users to provide more information when trading 1,000 USD+ in cryptocurrency. This goes against the Paxful Terms of Service and is strictly prohibited. User will receive a confirmation notification in their Paxful account. Also, if you like trading with the user, you can add them to your trusted list. Keep in mind that addresses are case-sensitive. Please make sure the amount youll be receiving is worth more than the fee! Here are some things to consider: Tip: Prefer public places for Cash In Person trades. Anyone who is sending out 1,000 or more USD in cryptocurrency on Paxful to another platform will need to abide by the new travel rule and provide the appropriate information. One of the reasons why your trade may not be completed at a fast rate is that the blockchain is taking time to confirm your trade. . If the user has enough balance or completed a trade and accumulated enough balance for the cart the wallet transfer is done. The tracking number issued by the parcel service (in case the gold is being shipped to them directly). When you find an offer you like, click. Remember that cryptocurrency transactions are final and irreversible. For Lightning transactions, there is an additional limit of $750 per transaction and $10,000 per month. Heres what you can report on the Paxful marketplace. Look for either. 3. For those who use a combination of 2FA via SMS and Google Authenticator or Authy, your codes will be redirected to Google Authenticator or Authy instead. Dont hesitate to request any additional documentation or proofs such as: The first step to selling cryptocurrency for gold is to look for an offer that accepts this type of payment. AML refers to laws and procedures intended to prevent people from disguising illegally obtained funds as legitimate income. Repeat the process once again to capture the backside of your ID card or Driving license. Use trackable shipping methods for delivery by mail. If you've only done one or the other, you won't be eligible for the Trader Program. On the Face verification page, click Continue.Center your camera page appears. Click a time box and select a time from the drop-down list that appears. Check your affiliate earnings from completed trades. you can see a snapshot of all your current offers which you can view and edit. (Reference the image below for more information.). How do I use it? If youre selling cryptocurrency and think that the buyer has sold you an invalid gift card, heres what you can do. When sending to a private person, Paxful requires their information, which includes: Note: The wallet provider is the service that your recipient is using to accept the sent funds. On the Report a chargeback dialogue box, do the following: 4. Provide your customers with helpful aids and examples if necessary. Q: Do I still have access to my funds from my referrals? Create unique trackable links in the track ID section. . Choose a report type, write a detailed description in the Description field, upload any supporting images, and click Submit report. Enter the amount you are ready to trade in the traditional currency field or cryptocurrency field. 1. If you want to report an issue but your trade hasnt been cancelled yet, it is better to, If you come across an offer that is suspicious or in clear violation of our, Choose a report type, write a detailed description in the. This must be frankly stated in your offer terms and trade instructions. Buying and selling USDC works the same as buying and selling Bitcoin on the marketplace. Although its rate can fluctuate a bit, it maintains a 1:1 representation of the US Dollar on the Ethereum blockchain. Note that cryptocurrency sellers may request additional verification and have other specific requirements for verifying proof of payment. As an added bonus, your trading/send out limits will increase once your email address is verified. You can also specify the amount you wish to buy and the currency you prefer. To sell cryptocurrency for gold, you can also create your own offer. The price of the fee varies among sellers and depends on who you buy from. Each store has a unique link and PIN code to share with staff so they have access to Paxful Pay PoS and can serve customers. Check our security guideand safety tips for more information. You can also share your updated offer on your social media accounts and via email. Report types for a seller of cryptocurrency: Report types for a buyer of cryptocurrency: A chargeback is when a payment you received has been retracted. You can't live chat with a representative or call. I've completed the required amount of trades. Note that cryptocurrency sellers may request additional verification and have other specific requirements for verifying proof of payment. Deposits made after 4:00 pm SAST will be processed the following day. 4. If. Select your issuing country as Nigeria and choose the option: National Identification Number (NIN) from the drop-down menu. Sellers ranges may not meet that amount or the seller may take down their offers or go offline. Keep in mind that our interest rates may change from week to week. By avoiding paying escrow fees to our platform while trading outside our escrow service, you expose your BTC to much higher risk as our investigation team will not be able to assist you in case of, A buyer of cryptocurrency must pay the exact price that is set for trade. If youve already submitted a report, please give us some time to get back to you with our response. An "Invalid Parameters. Be as specific as possible. Price negotiations within the same trade are against our. Before you start buying cryptocurrency for in-game items, make sure you have the means to prove if the item was actually transferred to your trade partner. Another window will pop up to confirm your information. As a reminder, Paxful is not obligated to initiate or handle chargebacks and is not liable if a party reverses, charges back, or otherwise disputes a transaction via an avenue made available to the party through the payment method used in the transaction, including after a dispute is closed. Warning: Read our Terms of Service, Affiliate Program Terms of Service and Privacy Notice. Being a middleman in paying for the cryptocurrency is not allowed and can be considered as a scam. Please visit our help center page on verifying your account for additional help. brick-and-mortar store and wants to buy goods. from your wallet. Thank you for your patience. To set a different time for each day of the week, activate the, To apply the selected schedule for all existing offers, activate the, On the offer page, scroll down to see the, To see the timezone of an offer, hover over the.

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