fans edge customer service

He was very understandable about my situation and decided to waive the shipment fee. Clickherefor more! Cristin is wonderful at her job and cares a lot for her customers. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Click to reveal I called the number provided and asked a young lady to assist me. Average salaries for FansEdge Customer Service Representative: $18. We apologize for any inconvenience regarding your order. All Rights Reserved. Pricing of products and services. Will never give their site any of my time or money again. Thanks, David. Is this your company? FansEdge ranks 207th among Jersey sites. We would love to take a look at your order to ensure their are not any known issues to ensure you have an excellent experience with us. I would not order from them unless you do not need you item anytime soon." At your earliest convenience, please email customerfirst@fanatics.com. Hello Mary. This website is using a security service to protect itself from online attacks. 3. I am very sorry about the long delay in responding. Sincerely, David. The losers. Lamentamos pelo inconveniente. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Thank you so much for your feedback! They do not ship orders and I will never try using again. I have reviewed your order and I sent you a message to the email address on the order. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information. About 3 weeks ago I ordered a hat. Im sorry I did. You should avoid using Fanatics Edge Shop. It was a birthday present for my dear brother. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. i want to cancel my order, Will i get my sweatshirt in time for christmas? I won't be ordering again. Several days later FansEdge called me and told they do not have my items in stock. Used lasership.com to ship. Fanatics Edge Shop, the company behind this fraudulent website, does not exist. So I was worried and called them. Of course, a small window opened, I asked my question but got no answer. Sincerely, Karmen, I placed an order and was billed right away. Never, ever have talked to anyone live. Don't order here." Detailed Ratings. We are truly sorry to hear about your experience with us. Now I'm just wondering will my package ever come and how this can be fixed. Si continas recibiendo este mensaje, infrmanos del problema This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction. Our jerseys are authentic, yes. I am overall please with FansEdge and the way customer service managed to answer my phone right away. Thank you, Maribell. After that they asked me to send the hoodie back. Once you communicate with them you can tell it's not a reputable company. Is this your company? If our live representatives are unavailable during this timeframe, we're just busy servicing other Fans. Not knowing if my order went through, I tried two more times. Very disillusioned with their brand after this experience. Some of the most popular locations include the United States, Canada, Australia, and Europe. Fanatics, Inc. 2023. She didnt know why the difference and we proceeded. if its going to be awhile can i cancel now ? tracielwatts@gmail.com. I am very sorry that you were charged for shipping. Matthew ROCKS!!! Never received a confirmation email or tracking number. to let us know you're having trouble. You can find contact details for FansEdge above. My order # is [protected]. What I know for sure is that I will never buy from them again! Visit our online store to shop for all your fan gear sports merchandise and sports apparel needs. If you email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. Weeks passed and nothing arrived so I contacted their support and asked what was going on. They lie and tell you they think the order was shipped and then tell you there was a problem with shipping. Returned the item using label sent to me. THANKS MATTHEW FOR TAKING CARE OF THIS ISSUE ASAP! We found clear and detailed contact information for FansEdge. This refund will reflect back to the original form of payment within 2-7 business days. Use any of the options below to contact Customer Service! Get Code. There are a few complaints about shipping times and damaged items, but overall, Fansedge seems to be a popular and well-liked store. Very unfortunate! naval officer oath of office; fans edge customer service. Two weeks later I received a message from the post office, that the package was successfully delivered. 877-965-3955: Customer Service. No one ever emailed or called me. Those were supposed to be Christmas presents, so I ordered in advance. The location of this warehouse has been a mystery to many customers, but a recent article has revealed its location. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Sincerely, Shanick. This is unacceptable. Assuming you would like an introduction to an article discussing the location of the Fansedge warehouse: Though Fansedge is an online retailer, they still operate out of a physical warehouse in order to store and ship their merchandise. When checking out make sure on the final page that you select standard ground 3-7 business days. We are so happy to hear that you had a great experience with us. We are working diligently to have the package processed and shipped. No-one could even help me. Charges your card, gives you the run around and never sends product. Live Chat. You will receive a confirmation email. I have gifts that are totally unusable sitting in my bedroom from 3 Christmas's where they sent unusable goofy sizes. Once again, I apologize for any frustration this may have caused you. Bad sizing, sending crazy sizes (like youth extra large is a size 20 instead of normal 14) but not clarifying on the website so when you buy, even if you check the size they provide wrong information about the size. Our number one concern is customer status faction. I am very sorry you order was unable to be cancelled. I visited their website and followed directions for returns. Asked for refund or replacement and they stated policy won't allow them to do either but they would give me coupon for 50% off next purchase. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. Please contact us with your order number so we may better assist. Fanatics, Inc., 2023. These people are cons, they send garbage and refuse refunds, even when you try to refund the day you receive their trash, they charge huge fees to get your money back. Copyright 2020 hechtgroup.com. ein Mensch und keine Maschine sind. Please send your order number and details to us at customerfirst@fanatics.com, from there we can review your order and send a replacement at no cost if able to. message, contactez-nous l'adresse However ComplaintsBoard has detected that: Sells items they do not have. Can't find the answer to your question in our Help Center? Initial FansEdge complaints should be directed to their team directly. Tried to order a Jersey for my girlfriend for the holidays. We apologize again for the inconvenience and hope to hear from you soon. Thank you again Natalie for the EXCELLENT customer service! I haven't seen bobbleheads come in plain white boxes since 2002 Hello Ben. Thanks, Ryan, I was charged for my order on December 1, 2022. Hello Mo, Very bad business. 1 FansEdge reviews. Why isn't this "exception" at the top of the site where the 365 day return policy is in plain sight? om ons te informeren over dit probleem. UPS, LaserShip, International Bridge, OnTrac, DHL, and OSM are just a few of the shipping methods available at FansEdge. Fansedge sucks! Customer service reps will tell you what you want to hear. I would NEVER BUY anything from this company again. I have no way of returning the products so I asked to speak to the Supervisor. i will put this company on blast with social media & news station! Saying this because their support was out of explanations why it happened. We're on Twitter! Please let us know if you have any other questions! The shipping tracking showed the item sat dormant for 12 days. We apologize again for the inconvenience and hope to hear from you soon. Just send it back! Once again, I apologize for any frustration this may have caused you. When the representative came on the line, he confirmed that my shipment would indeed not go out for 6 days due to to the fact that the item would not be at the warehouse until then. -Ciarra. For an unknown reason, they canceled my order. This company responds to reviews on average within 14 days. Very thin material, extremely wrinkled and came with shirt folded in manner where number stuck together and one you unfolded it it tore the graphic. Ive never received my order. Return Policy is DECEPTIVE. We will continue to provided coaching to the agents involved in this contact. This site is second only to FEDEX in being the most ridiculously obstructive site for live customer service. This will assist me greatly, I want to make this a better experience for you. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. FansEdge salary trends based on salaries posted anonymously by FansEdge employees. Live ChatYou can access our Self-Service options via chat 24/7 or chat with a live representative if needed. Usually I would look at the reviews first but forgot. i'm debating if i should order from here or the official nfl store i'm buying a cowboys jersey for my boyfriend but i'm scared it won't be delivered before christmas or not being authentic due to the bad reviews! Please email us at customerfirst@fansedge.com to provide your order number and a brief account of why you are contacting us and we will be happy to assist you further. In the three calls I've made in a week, each time I am asked to allow 48 hours for a response which I have never received. Backed by the National Science Foundation, I was pretty nervous after reading all the reviews, but, There is no contact information on the email and the only, Website doesn't work for returns as promised, Never received jersey-"stuck" in shipping-false tracking no refund, Never got my product with no response from customer service, Bobbleheads as described, fast shipping, ugly packaging, Terrible customer service and cheap product. Lazy and disinterested chat where they wasted one hour telling me I never receivers that email or a refund and guaranteed my order was in its way to me. Why Adding A Personal Touch to Your Rental Doesnt Have to be Hard, Factors That Affect How Much You Can Earn Working At An Ikea Warehouse, Chemist Warehouse: Australias Largest Pharmacy Chain, The Importance Of Credit Scores For Carphone Warehouse Customers, The Benefits Of Building A Data Warehouse With Hadoop. I want my merchandise or a refund! Do not use! Unfortunately, the item you purchased is no longer available to reship to you but we have issued a full and complete refund for your order that will post back to your original form of payment within 2-7 business days. I sent it back to them and since then heard nothing. Thank you for taking the time to let us know! Our Fan Advocates are committed to your satisfaction and view each time you contact us as a chance to build a relationship. Send us a Tweet and we'll be Said it would take 10 days to be delivered. Place the order with expedited shipping and then the day the delivery is supposed to arrive I received an email saying something with my order went wrong. Lamentamos Customer Service was of no help. And they told me a wonderful story that my first order was somehow canceled and my address was removed from their system and marked as unwanted. Your order will go through a different processing process depending on the items you order. It is crucial to research the seller and the authenticity of the items before making a purchase. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 3 Greenbriar Drive Apt 305 Please send us an email at customerfirst@fansedge.com. And BTW, FandEdge is the same company as Fanatics, where you will also have return issues. And even the robotic chat line doesnt work. Contacting Fan Services. Stay updated on sales, new items and more. Looking for additional ways to Contact Us? I was so excited with my purchase and couldn't wait to receive it. We conducted a search on social media and found several negative reviews related to FansEdge. Hey Donna, I am sorry for the delay on receiving your order and I would love to assist you if given the opportunity. It still had 2 weeks to ship and they are unable to cancel the order? Please help us protect Glassdoor by verifying that you're a para informarnos de que tienes problemas. Decided to order another for Notre Dame, totally excited. You can access our Self-Service options via chat 24/7 or chat with a live representative if needed. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The fanatics warehouse is located in many places across the globe. They are always quick to respond to my inquiries and they are always willing to help me find the right product for my needs. I was swindled $39.99 plus tax and shipping. I contacted customer support and they claimed they delivered the package, but I never received anything. They won't even respond to allow me to cancel my order and get my money back! Tip for consumers:STAY AWAY! I bought a hoodie from FansEdge and I was very disappointed because the one I received was wrong color. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie FansEdge is ranked 96th on the Jersey website industry. You can find contact details for FansEdge above. I ordered my hat on Oct 20th, 2020 and it is now Dec 17th, 2020 and still no hat. Don't use this company or any Fanatics related company if you need anything on time. I don't think i should have to pay $9 to return a shirt that is smaller than advertised. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail When I received my confirmation, it stated that it was going to be 6 days until it shipped and the order would be received on the 7th day. I've learned my lesson. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of FansEdge. This comment was posted by a verified customer. We look forward to you doing future business with us! Do not ever use this company. Upon review, at the time of check out next business day was selected and coupon code did not include free shipping. Very nice. You can save up to 70% Off with FansEdge coupons. 2023 Trustpilot, Inc. All rights reserved. Quality 72. If you want to send your package to your home, the best option is to ship it to a package forwarder in the United States, which will collect and deliver your package to you. Sincerely, Julian. Ever. Horrible customer service and still haven't received my order. Hi Anne - If you could email us at customerfirst@fanatics.com with the item(s) you wish to return, we can process that for you as a courtesy. Customer service advised there was nothing they could do about it because it already shipped. Hey, Fansedge, your number ending with 0678 doesn't work. I have waived the return shipping fee. It might be a surprise to learn that Takara Tomy does not intend to sell Disney Infinity toys in Canada at the moment. The size guide was very off. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Shakira was really good helping me to get the information order and delivery instructions of the two item that I ordered. It is now January 18 th, and they still claim that there was nothing delivered. You can email the site owner to let them know you were blocked. It does not work. Find out how we combat fake reviews. Sincerely, Jessica. We would love a chance to make this right. I just placed an order and now, after reading these reviews, i think i should cancel my order and go with another more reliable company! If our live representatives are unavailable during this timeframe, we're just busy servicing other Fans. For more details, and to see what shortcuts or tools we provide to get better, faster help from FansEdge.com, tap or click the link. Their "live chat" only comes back as nobody available and after being on hold for almost an hour, still no return information! Fansedge.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. Two weeks later I get an email saying they were issuing a refund as my order was returned. Two, Thank you so much for the feedback! Wenn Performance & security by Cloudflare. Thank you so much for reaching out to us, we are housed in Jacksonville, FL with wearhouse locations world wide. I still had a week before Christmas. The email with this message will be sent to you as part of your Order Confirmation. Recently I decided to order a jersey as a gift for my brother. We apologize again for the inconvenience and hope to hear from you soon. las molestias. The order was not even found in my account on the Fans Edge website. Their customer service is THE WORST. I placed my order and then it showed that it would ship within 5 days. Hello Marsha. They would not cancel the two orders I made in error. And name, we will be happy to make this right. Great communication and assurance that my order would be handled with concern and respect to me and my purchase! envie um e-mail para It can take up to 10 business days for us to receive and process your return. FansEdge has a rating of 1.52 stars from 779 reviews, indicating that most customers are generally dissatisfied with their purchases. Julian. Never again! No effort to look in to why or to re-place my order. Ordered $39 sweatshirt for Texas Longhorns in white, XL, loved it, perfect fit, not too heavy. Overall customer service. Would never order anything from them again! Never received it. Now, the 3x Yankees Tommy Bahama sweatshirt is no longer available. We apologize again for the inconvenience and hope to hear from you soon. There is ZERO communication from the site to clarify the situation, and anytime I try to go through the chat feature on the website, it tells me that it is currently unavailable but their associates will be back shortly. Once we receive your return, we will process it within 2-3 business days. thanks. The Fansedge warehouse is located in Bolingbrook, Illinois, about 30 miles southwest of Chicago. Me and my wife ordered matching custom jerseys to complete our Halloween costume and my wife's came in burnt. I received the merchandise I ordered and can't complain about the quality but it didn't fit. If you have any further questions or concerns please do not hesitate to reach out to us at customerfirst@fanatics.com for assistance. Looking for additional ways to Contact Us? 15 This order was placed with a Next Business Day Delivery, that's why the additional $9.00 was applied to the order. This companys product is not genuine, and it is not licensed by any of the major sports leagues or player associations. Natalie professionally explained what happened, I understood her completely, she was great and provided phenomenal customer service. You know what? Use this comments board to leave complaints and reviews about FansEdge. I look forward to helping you further, I hope to hear from you soon! Missed party deadline. Thank you so much for your feedback! Stay updated on sales, new items and more. Hector, To learn more about reviews and trust on sitejabber.com, visit our. They offer a wide selection of products from all major professional sports leagues including the NFL, MLB, NBA, NHL, NASCAR, and more. But a couple of days later I was contacted by my bank and was informed about some fraudulent activities on my account. No portion of this site may be reproduced or duplicated without the express permission of Fanatics. We would love a chance to make this right. Go Dawgs. FansEdge.com Phone Number. You can email the site owner to let them know you were blocked. Good Afternoon, Ali I apologize for the sizing discrepancy. Furthermore, as the company has previously been accused of delivering fraudulent products, it is unreliable. I called the Customer Service number and was put on hold for 45 minutes. They're supposedly having someone from the back room call me within 24 hours but I have absolutely no faith in that happening. I bought all 4 Jays Forever collectables (2017) from the site when they had a 30% off promo which could be combined with free shipping to Canada. Sincerely, Ryan. And don't try and say that there was an option. I ordered $500+ worth of goods from Fans Edge. Refused to reimburse extra shipping money. We apologize again for the inconvenience and hope to hear from you soon. Thanks, Tina. i want a free label please. I ordered a Saints key chain on 11/29/22. Will never purchase from the company again. If you want to cancel your order or simply remove some items from it, please contact our Customer Service Team and a representative will be happy to assist you. I wont get a refund until it arrives at the garage where this joke of a business is run from. FansEdge ranks 207th among Jersey sites. While FansEdge.com does not offer live chat, they do have a phone number. They were exactly as pictured. Sincerely, Karmen, Information provided by various external sources. With it being Christmas very soon I understand it can be frustrating with delayed shipments. We are so happy to hear that you had such a great experience with your most recent order with us! 36 reviews of FansEdge "Ordered on the 23rd and the item still has not arrived. If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. I will now be trying to initiate the refund process.finally i found their contact line and their number845521 7386 managed to get my refund from this company on the date 29/01/2022. Updated July 18, 2022. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. Can I please have you private message me with the order number or email address? Worst of allthey charge you $9.99 to return an item!AFTER you already paid shipping the first time around. If your expectations are not exceeded and if you don't look forward to coming back, then we haven't done our job! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. When I contacted customer service several times they never respond. I have changed the shipping method to a 3-7 business day delivery and released the additional shipping charge. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method. This will surely increase the credibility of your complaint. I was told the orders had already gone through within minutes! I apologize for this issue, Sara. Sincerely, Adam. Hello Mary, thank you for your feedback! I am overall please with FansEdge and the way customer service managed to answer my phone right away. We ask that you allow 2-7 business days for the refund to reflect to the original form of payment. Facebook. My shipment was supposed to arrive December 14, 2022. Also, forget, absolutely forget, trying to reach a live person for customer service. The warehouse is a large, modern facility that is able to accommodate the growing needs of the company. Horrible customer service. You can access our Self-Service options via chat 24/7 or chat with a live representative if needed. FansEdge salary trends based on salaries posted anonymously by FansEdge employees. Then another hour where they said oops no it was returned and refunded. Called customer service and was told I need to track it down. This site is horrible. Submit a complaint and get your issue resolved. Order Number. You deserved all of those negative reviews. If this service is outsourced, Fans Edge do themselves a huge disservice. We are deeply sorry for your experience. Click here to get notifications about new complaints of FansEdge. In order to complete your order, your order must be delivered within 21 business days (excluding weekends). Als u dit bericht blijft zien, stuur dan een e-mail Live ChatYou can access our Self-Service options via chat 24/7 or chat with a live representative if needed. I ordered a customer Minnesota Viking tshirt and it was so nasty. Really ruined my gift giving ideas! Then I clicked the chat us button and nothing happened. Probably 12-7. I ordered 3 hats and the coupon code said " 20% off with Free Shipping " then the cart total was correct but once I placed order and looked at receipt it charged 9$ plus 1.99 handling fee! Si vous continuez voir ce You can see where they peeled off the label of back of the shirt to stamp on the players name on the back. This can provide reassurance to potential customers seeking quality products or services. Service 114. If my money does not reappear on my credit card account in a reasonable time, I will go up the food chain! We are glad to hear that Shakira provided great service, this is exactly what we are looking for. Don't Love It? , Team Lead, Executive & Social Relations. A pop up box on the email said "Free shipping sitewide", yet I was charged $13.99 for shipping and another $1.99 for handling. To return an item to FansEdge, please follow these steps: 1. Good Morning, Ryan. At this time, I have responded to your email request. Please provide your order number for any further assistance. We are happy to hear that Ryan was able to resolve your issue at hand. 2. Sincerely, Karmen, I ordered what I thought were 3 jerseys, and they were t shirts that had dye running that made the color look like it was faded. I wanted to return these 3 tee shirts because they were too small. Read the FINE PRINT re: "items that ship directly from manufacturers warehouse". 37.247.53.130 Thank you for reaching out to us. We want you to be completely satisfied with every purchase you make. 1. nidhi singh husband name. That's very misleading and unacceptable to spend almost 30 bucks for shipment to delayed for that long. This is the FansEdge service help desk where you can find out information on your order, returns, canceling or modifying your order and size charts. Never received the order that I placed. Sells items they do not have. The age of FansEdge's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services.

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