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You won't be able to re-open the request once it's closed. If you have paid for your item using a guest account then you will need to contact us directly. If you can't find your guest order confirmation email, select the button below and we'll send you a link to your order details. 3 items so i wouldn't have to relis As USPS implements price & service changes every July (think the first Select the description of your item to go to its listing. Here you can discuss all things shipping with other members. Maybe it isn't your size. View basket for details. However, we're here to help. https://postalnews.com/blog/2023/02/10/usps-seeks-to-replace-first-class-package-service-with-u Hi Guys, Can someone help me?I set up the store for the first time. What to do if you provided an incorrect delivery address. Something went wrong. Mar-20-2013 04:43 AM. If your seller is sending your item using a tracked delivery service, you can follow your item's progress all the way to your delivery address. Then, fill in the form and click Request a Return. Next, print out the return labels, repack the item, and put it in the mail to send it back to the seller. If you can't find your guest order confirmation email, select the button below and we'll . item sold yesterday and the buyer selected usps parcel select for . It's easier to shop on eBay and keep track of your purchases when you have an account. Your item didn't match the listing, or it arrived faulty or damaged. ExperiencedSellers. Maybe it isn't quite what you thought. There are several ways you can send an item back to the seller. If the returned item is opened, used, damaged, missing parts, or is damaged during return delivery because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Address. If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for eBay Money Back Guarantee. It should be under "Contact Seller.". Once you click on return, eBay should give you return labels. When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". That moment, Oh, Ship! When an item doesn't arrive or you need to return something: If you want to return an item, or if something's gone wrong with your order, the first step is to open a request from your Purchase history. Share eBay Technical Issues. The seller has 3 business days to get back to you. Get up and running with ChatGPT with this comprehensive cheat sheet. When the seller uploads tracking information, you can follow your package online all the way to your delivery address. Why was my refund less than the amount I paid? Youll see accepted payment methods at checkout. "Mentors" are experienced sellers & buyers, not eBay employees. the wrong address. We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the eBay Community. View related content below. You can also click on the order to bring up a new page. Read our article about managing refunds and return requests. The subject line starts with "Order Confirmed". Check your order confirmation email to see the item's expected delivery date and the address it's being delivered to. Free standard shipping with $35 orders. If your item arrives, or if you've changed your mind and no longer want to return your item, it's easy to cancel your request. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. The seller has 3 business days to get back to you. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Car & Truck Safety & Security Accessories, Get help with an item that hasn't arrived, check the progress of your return request, If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. Guest purchases are protected by eBay Money Back Guarantee, if all eligibility requirements are met. Tip Here's how to add the tracking information to your return if you're using your own return shipping label: Go to the return request in Purchase History. Find your order confirmation email. The seller will also pay for return shipping. Once you contact us we can assist you in locating the transaction and manually file a claim on your behalf. Most of the time if you have an issue with a purchase, the seller will be able to solve it for you. If you bought an item on eBay as a guest, you can still request a return or report that an item hasn't arrived, and the seller should help resolve your issue. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception. From the request details, select Close your request and choose your reason from the dropdown menu. If you're getting a refund, it will go back to your original payment method. They should refund the money after the item is sent back to them. To help you find the information you need, we've put together an overview of how the process works, with links to useful articles. getting help with an item you bought as a guest, using your mobile number or social accounts to get set up on eBay. To return an item on eBay, start by signing into your account and pulling up your order under Purchase History on the My eBay menu. If you disagree with our resolution after we've stepped in, you can ask us to take another look. No one can fix this. First check the delivery information, and if the expected delivery date has passed, let the seller know that it hasn't arrived. If you like, you can add a message for the seller and add up to 10 photos. Once you've opened a return request or reported that an item hasn't arrived, the seller should respond within 3 business days. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Get the best deals on Outdoor Seat Cushions & Pads. Select your reason for closing the return from the dropdown, and add . Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. High shipping volumes are causing some delays. Try to work things out - we ask sellers to respond within 3 business days and resolve your request. Provide a blank memory book for guests to sign and encourage them to write down their memories of the past and good wishes for the future. Show details. Forum. If the tracking for your item shows that it's been delivered, check with a neighbour in case you weren't home when the package arrived and they took delivery of it for you. Find the email with the subject line starting Order Confirmed. The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If you select Other, enter the carrier name. 1 view | 10 similar | 0 following. First: share to improve GetHuman8331130's odds. Free delivery and returns on eBay Plus items for Plus members . to cancel it? See the Abusive buyer policy for more examples of activity that we don't allow. The condition of the returned item is important, so repack it carefully. Pack the item and ship it. Youll be issued a packing slip and shipping label. to add a shipping fee later? Your guest purchases will still be managed separately, but youll find all your future purchases in My eBay. Return the item in the same condition you received it in pack it well. Most of the time sellers will be able to resolve your issue, but if they haven't responded after 3 business days or they haven't been able to fix things for you, we're here to help. seller has cancelled eBay Community events; Mentor program; Additional resources. Learn more about the item condition policy. We've received a response from our Shipping team regarding What to do if you've only received some of the items you've purchased. been selling items singularly and have been charging a flat rate for You'll have a return shipping label, which will go on the outside of the package, as well as a return packing slip, which will go on the inside of the package. If you cant find your eBay guest order confirmation email, contact us and well be happy to help. Learn everything from how to sign up for free to enterprise use cases, and start using ChatGPT . This means that you can return it even if the seller's returns policy says they don't accept returns. You can still register as an eBay member after you've bought an item as a guest. If your seller is sending your item using a tracked delivery service, you can follow your items progress all the way to your shipping address. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Check your order confirmation email to see the item's expected delivery date and the address it's being delivered to. - opens in new window or tab. Car & Truck Safety & Security Accessories, Get help with an item that hasn't arrived. Copyright 1995-2023 eBay Inc. All Rights Reserved. Can Someone Clarify A Shipping Policy "Domestic Shipping Only" To Avoid Policy Violations, Cant print standard 4x6 shipping labels from the App, Ebay International Shipping Not Functioning, Ebay shipping charge is more than buyer paid AND more than Pirate Ship, Option to Use the Old Packing Slip Format, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Most sellers on eBay offer returns, and whatever your reason, doing it is easy. These items are shipped from and sold by different sellers. If you've changed your mind about an item, check the listing for full details of the seller's return policy. scan until like 2am the next day, and I'm guessing the next scan is They can then relist the item and you can buy it again with the correct address. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. It is not working. To start a return: Find the email with the subject line starting "Order Confirmed". Does e-Bay provide shipping discounts when buying postage. This is odd, right? If you need to return the item you bought, you can open a return request through the order confirmation email you received. If the tracking for your item shows that it's been delivered, check with a neighbour in case you weren't home when the package arrived and they took delivery of it for you. GetHuman8331130's Refunds and Returns issue with eBay from April 2023. When your return request is accepted, we'll send you an email with the subject "Send the item back". So you have a label printer, and it features wireless printing. Something went wrong. If the returned item is used, damaged, missing parts, or is damaged during return delivery because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. If the item being returned has a total cost of 450 or more, it will need to be returned with a signature confirmation. Does the buyer refund money before or after the item is sent back on eBay? This is to compensate for the money the seller lost dealing with a return. Many eBay sellers accept returns if you've changed your mind. View or pay your bill, check usage, change plans or packages, manage devices & features, and more. Who pays the shipping costs depends on why you're returning it. I didn't have a PayPal account when I made the purchase and I had used my debit card. You can add a message to the seller and also upload up to 10 photos showing the item's condition. Nonetheless, the simplest way to make a return is to use your account on eBay. You can still register as an eBay member after youve bought an item as a guest. deut-1476Enthusiast(22feedbacks ) View listings 05-01-2023 08:21 PMi've View cart for details. The content you are looking for has been archived. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/68\/Return-an-Item-on-eBay-Step-1-Version-2.jpg\/v4-460px-Return-an-Item-on-eBay-Step-1-Version-2.jpg","bigUrl":"\/images\/thumb\/6\/68\/Return-an-Item-on-eBay-Step-1-Version-2.jpg\/aid5538772-v4-728px-Return-an-Item-on-eBay-Step-1-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"