doit helpdesk illinois gov

800-323-4769. Remember to visit the Remote Work FAQs page prior to calling the DoIT Service Desk for some self-help suggestions that may easily resolve your issue. For instructions on how to do from remote visit: remote work FAQs. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at. Examples: Google Chrome, Microsoft Edge Authentication Required Remember user name Please turn on JavaScript and try again. Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) TTY Support Line: 866-277-5669; Support: Report a Problem ; Media Inquiries: DoIT.PIO@illinois.gov; Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts Review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to lessen the bandwidth demand in your home. Employees who are approved by their agency to work remotely may utilize the Citrix Workspace for remote access. This is an established remote access option for approved users and instructions to log in remotely can be found in the resource documents. Webex is your go to for all your Remote Work meeting events. All past Reminders of the Day are posted out here, as well. Support: Report a Problem. It is also recommended to clear your cache/history periodically. Visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. The assigned DoIT Services fulfillment team / technician contacts the Customer and copies the CIO or Group CIO with an update and an estimated time of completion. Phone: 217-785-3346 (o) E-mail: Aging.FOIA@Illinois.gov Agriculture, Department of Pamela Harmon PO Box 19281 Springfield, IL 62794 Phone: 217-524-6905 (o) E-mail: AGR.FOIA@illinois.gov Capital Development Board Chris R. Miles Capital Development Board 401 S. Spring St. 3rd Floor, Stratton Building Springfield, IL 62706 Phone: 217-782-4382 (o) The use of the electronic survey method provides clear and consistent instructions for completing the survey and guarantees that all employees have equal access to the survey. As a reminder, employees working remotely should plan to bring home their state-issued laptops, cell phones, and other devices, as well as charging cords, cables and accessories. DoIT offers enterprise tools and applications along with a secure technology infrastructure supported by our network, hosting, telecom and security services teams. Related Resources ATSR Guide Telecom System Specialists Be sure to follow proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. Illinois Department of Central Management Services, Interagency Committee on Employees with Disabilities. Instead go to your account on the trusted website to see if your account needs any attention or additional information. Digital ID Login Authentication Required Remember user name The State of Illinois Digital ID/PKI provides an enterprise-wide infrastructure to facilitate electronic government services. User ID Revoked. If they are asking for information from you, be safe and exit the email or text. First and foremost, we provide services that will endure, and create statewide efficiencies through the use of information technologies energizing government and business. Illinois Jobs; Illinois.gov home page; Employment Opportunities; Community Ambassadors; List of Local Health Departments; General questions can be emailed to DoIT.Helpdesk@Illinois.gov. Customer Service Representatives available to assist in completing IT and Telecommunication service requests or address incidents, Electronic incident and service request reporting interface, Standardized Service Management ticketing system, Electronic response and resolution notifications, Tier 1 incident diagnosis/resolution and escalation to Tier 2 support. Many of you may be receiving a prompt to upgrade Citrix Workspace and are unsure what to do while working remotely. We are working through all the requests for assistance and will get to you as quickly as we can. Email: ISP.BOI.CUSTOMER.SUPPORT@illinois.gov Questions regarding Digital ID/Enhanced Authentication may be addressed to: Department of Innovation & Technology Customer Service Center/PKI Digital Certificate Hours: Monday - Friday 8:00 am - 5:00 pm Phone: (217) 524-3648 or (312) 814-3648 Email: DoIT.Helpdesk@Illinois.gov If you are still experiencing issues after confirming internal connections are working, please contact the Service Desk via telephone to 217-524-3648 or 312-814-3648 or via email to Report Problems. If you do not find an answer to your question in this document, please contact the DoIT Help Desk at 1-217-524-3648 or 1-312-814-3648 (TTY number 866-277-5669) (during the hours of 7:30 a.m. and 5:00 p.m. CT, if possible) or contact your agency CIO for assistance. For instructions on how to do that while working remotely, visit: remote work FAQs. If you have opened a support ticket and the issue is not yet resolved, please know that we are working through the tickets and will get back with you soon. Please keep trying to connect via Citrix, as some users can get through. Please think twice before you click and remember that phishing attempts can be reported directly to DoIT.Security@illinois.gov or via the Phish Alert tool in Outlook. Many of you are approaching the time to reset your user password. DoIT Help Desk Springfield: 217-524-DoIT 217-524-3648 Chicago: 312-814-DoIT 312-814-3648 TTY: 866-277-5669 Email: DoIT.HelpDesk@Illinois.gov After making yourself familiar with the information provided on this page please click on the login button below to begin the survey. The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. Now that we are into the routine of working remotely, many of our meetings and daily responsibilities are virtual. Integrated solution providing the following functionality: agement System (SAMS) for payment and receipts processing, GRC tool to assist agency management with elimination of segregation of duties audit findings, Central Time & Attendance System & eTime (CTAS), Grants Management (currently only Grantee Management), Interfaced with the Comptroller's Statewide Accounting Man, Master Data Maintenance and other Functional Support, SAP GUI Installation consolidated agencies, Adopt standardized business processes included in IL ACTS, Ensure legacy data integrity prior to transitioning. Find all your public health related information at one secure site. March 27, 2020Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. All employees have access to free, confidential behavioral health resources through the Employee Assistance Program or Personal Support Program to speak to a professional if you need to talk. The IT Service Processing team creates a work log entry including the provided information. Note: Moving forward, well be sending Remote Reminders as needed when there is remote work news or information to share. CataloguedL^ dL^ BOOKMOBI x !_ &v + 0 5 D I M/ P TM W ] e n} v"~{$&(F*,. 02 468:>J . DoIT Identity Management Accounts Footer. For those of you using Citrix and missing your dual monitor setup in the office, you can use available monitors at home by following these instructions. Note: This system is intended for personal user accounts only. Happy Friday! The Department of Innovation & Technology (DoIT) delivers statewide information technology and telecommunication services and innovation to state government agencies, boards and commissions as. May 22, 2020When you log on from home, please log into your PC with the ID that you would use when you are logging on at the office. Open a Ticket Manage Passwords Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. Appointments of ATSRs require asignature by your agency head, Liz McCombLiz.Mccomb@illinois.gov(O): 217-782-1490 (C): 217-685-9898, Beth PruittBeth.Pruitt@illinois.gov(O):217-558-7129(C):217-993-1441, Springfield: 217-524-DoIT (217-524-3648) Standard Support Service Hours Question: I am encountering problems when performing functions in the States new SAP Enterprise Resource Planning (ERP) system (e.g., logging in, processing a voucher, resetting my password). For guidance and tips regarding Webex meeting tools and more, visit the Reference Materialssection of Remote Work site. Start here to begin the State of Illinois Digital ID registration process for non-Illinois residents. Yoga is a great choice for most everyone and has the added benefits of reducing stress and anxiety, while increasing flexibility, muscle strength and body tone. It is especially important during this time that employees adhere to information security best practices and remain focused on cyber hygiene efforts. Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. Requests for Information Technology Services must be submitted by your agency appointed Agency Technology Service Requesters (ATSR's). View the DoIT Products Catalog for a comprehensive list of hardware, software and telecom devices available to state agencies for purchase. Grace B. Hou, Secretary. If your agency has a need for new employee setup, please submit those via Amy OConnell. both Illinois residents and out-of-state users. Remote connectivity options are described below in the preferred order of usage for the State of Illinois environment. Chicago: 312-814-DoIT (312-814-3648) " " has been revoked. If you receive an email or text requesting that you verify personal information, it is best to go directly to the site instead of clicking on links. The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. Do not call the Departm ent of Innovation and Technology (DoIT) Helpdesk to reset your IDPH Web Portal password. Read the FAQ. Please keep the following in mind:-For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair.-Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible. IDHS Office Locator. These are examples of when a helpdesk ticket is needed. Please respond by saying, "This is . We must all do our part to strengthen cybersecurity. This needs to be a reboot/restart from remote and not a "shut down". If you have opened a support ticket and the issue is not resolved, please do not followup with a new call to the Service Desk or submit a new request via Report a Problem. Remember not to shut down your PC at the office. Interested agencies not included in the initial implementation can contact the Il ACTS Program Director, Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. In the meantime, please keep trying to connect via Citrix. Chicago: 312-814-DoIT (312-814-3648) Given recent events in the news, please remain vigilant and adhere to cyber hygiene best practices, found on this site. The top tip when on a web conference is to mute your phone when not speaking. Avoid opening attachments or clicking links from delivery services. TheNetwork/TelecomSupportDesksupports all components of Telecommunications services including voice services (i.e., voice mail, TDD/TTY, Enterprise VoIP, 800 service, etc. Please be sure to review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. March 26, 2020If you previously had remote access, but are now unable to connect please try the following before contacting the help desk: It looks like your browser does not have JavaScript enabled. All incidents reported to DoITwill be captured in the DoIT service management ticketing system and addressed according to the. 877-323-5299. Email: DoIT.Helpdesk@illinois.gov Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. Report all suspicious activity to DoIT.Security@illinois.gov. If you have a student in your life who is performing online learning, be sure to check out ISBEs website to learn more about the free resources available to assist districts, teachers, and parents. If you do not know who your ATSR is, please contact the Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). These practices apply to text messages, as well. Browser Tip: When selecting which browser to use with the State of Illinois remote connections, it is suggested that employees use Chrome and avoid Edge and Internet Explorer. Are you unable to recall your Digital ID user name or password? TheIT Service Deskresponds to an average of 10,000 telephone calls and electronic support requests, as well as processes an average of 3,900 service requests monthly, in support ofover 80 State agencies, boards, commissions and other governmental customers. ROCS Help Desk email address: DoIT.ROCS@illinois.gov You may want to temporarily disable your antivirus while you are downloading and updating your application. Springfield: 217-524-DoIT (217-524-3648) August 11, 2020Please remember when using Citrix Remote Access to use a browser and the RA.illinois.gov address, instead of the Citrix Workspace App. Grace B. Hou, Secretary. Chicago: 312-814-DoIT(312-814-3648) TTY Support Line: 866-277-5669 Support: Report a Problem Media Inquiries: DoIT.PIO@illinois.gov Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts Illinois Privacy Info Governor JB Pritzker The ITSD team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. Employees may logon with their state credentials (e.g. Welcome to DoIT Identity Management (DIM). This site serves as a resource for Illinois state agency employees to establish the necessary access and tools for remote work during the Coronavirus-19 response efforts. Here is a Job Aid to help you complete this step: Job Aid Creating IES A/D ID (docx) After steps 1 - 3 have been completed, submit a DHS or HFS Access Request Form for each staff person that will access IES. LEADS Help Desk (Non Toll Free number): 217/782-4155: Comments and suggestions: 866/LEADS00 (532-3700) LEADS Administration Mailing Address: Illinois State Police LEADS Administration 801 South Seventh Street, Suite 600-M Springfield, Illinois 62703: LEADS Administration FAX: 217/524-2498: LEADS Email: ISP.LEADSADM@illinois.gov Please be aware that there are known issues this morning with the Citrix login page. Best Practice for joining audio for a Webex MeetingHave the meeting call you, Call Me or connect via your computer Call Using Computer. Watch for communications written in broken English. Remember not to shut down your PC at the office. Never provide personally identifiable information (pii). An Agency CIO or Group CIO may email DoIT.Helpdesk@illinois.gov or call the IT Service Desk (ITSD) to initiate an escalation. Dont forget to mute your connection upon entry to the meeting. Given the current state of the world during a pandemic, many of these scams have the opportunity to be successful. Stop before you open an attachment from these bad actors, as you could be introducing an infection to your device. -Staff will escalate to management as required. IDHS Help Line 1-800-843-6154 1-866-324-5553 TTY For security purposes, the ability to copy from office to home, save from office to home or print from office to home has been disabled.April 6, 2020. Staff will respond to service requests during the published business hours. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at within the next 2 hours. Operational issues including those related to username and password, are to be directed to: After making yourself familiar with the information provided on this page please click on the login button below to begin the survey. DoIT guides technology solution delivery and support for the agencies in the executive branch of state government.

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