the seller can't send a return shipping label

If youprefer, you can provide the buyer with another method of returning the item. Seller can't send a return shipping label and I can't open dispute. For a step-by-step guide, check out How to Purchase a Return Shipping Label through Reverb. So I will turn to ebay and see what they will do. Thank you for the reply, much appreciated. What should I do in this case? This is normally 3 full business days. When you use an eBay label, tracking is automatically included. The seller either has to provide you a pre-paid label or send you the money to return. If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. If you don't have one, you can order supplies online or buy one at The UPS Store . Don't use duct tape. Returns are easy with USPS. You can: If you dont have a printer, you can always: Almost done! If you choose to ship the item on your own, you'll pay the carrier when you ship Enter the package details. Welcome to our NEW COLLECTION! The shipping will cost me 300 usd (UPS) because the rod is 1.5 m long. If the seller won't send you the funds to return the DVD, return to the case on day 4 and ask Ebay to step in. Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. You may also print a return shipping label to mail it to your customer. 10:08 AM Scan this QR code to download the app now. I am quite surprised about the "The seller can't send a return shipping label" message. Car & Truck Safety & Security Accessories, Returns, items not received, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. Your buyer can then print the label and use it on their package. The seller agreed to a return, butcan't buy a return shipping label (international shipping). I had paid directly with credit card through eBay (not Paypal). You can print a shipping label with postage . Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. Now I'm supposed tosend items back. An agent I spoke with last week had mentioned that he'd sent an automated email to the seller asking him to send me a return shipping label by May 17 and to call back on May 18 to close the case if the seller still didn't respond. Depending on the reason for return." the seller is asked if they want to provide a return label or have eBay do it. Return Shipping Costs. Also, the phone's description mentioned that the charger is included, and the picture shows a charger, but that charger is not included. I was sent the wrong DVD from the UK. In the message section of the return, write to the seller. If I don't ship by 21 March, then according toebay"we might close your return and there's a chance you won't get a refund". Make sure the barcode is clear so the carrier can scan it easily. Here you can discuss all things shipping with other members. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. For more information about refunds and refund amounts, go to Refunds and Exchanges. There no other option in my city. I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. Log in, make a label, send it back and move on. Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. 2. First things first you need to pack your items in a sturdy box. First things first - you need to pack your items in a sturdy box. Confirm your return address on the label. Buying used phones requires a little bit of willingness to learn.". ", Birth certificates show that you were born. What site do you login with? Get $5 in free postage to use during your trial. You can't edit, refund or cancel a prepaid label if the buyer wants to return one. The return shipping label feature is available for all domestic USPS mailclasses. . 03:38 PM. Need a Shipping Label? Or did you pay with a credit card? If they don't ebay will force the refund without a return. Returns related questions? Who's responsible for return shipping costs depends on why the item is being returned. You can choose whether to accept returns if a buyer changes their mind about a purchase. SelectExamples of alternative shipping arrangements below for more information. Wait for the package to be returned. I am a busy person so i forgot to check one last time if it was reset. They will probably extend the request by a few more days to give the seller a little more time to pay for return shipping and if he doesnt, they will refund you without requiring a return. If eBay said come back on the 30th, you should be able to go back to the case details on that day and ask eBay to step in. Is what they say correct, or do they somehow have to pay me for shipping before the item is shipped back? Contact the seller for a return shipping label. If the Seller realizes that they will have to pay the return shipping for the fishing rod, and that would cost twice as much as the rod sold for, it makes no economic sense to do so, and they will probably abandon the fishing rod (meaning not pay you to ship it back) and eBay will issue you a full refund. Welcome to the Returns board! Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. I kind of get the feeling he won't answer my question about how I will get my return shipping refunded. https://twitter.com/askebayhttps://www.facebook.com/eBay/. Customer Service reps have a quota and will say anything to get you off the phone. Obviously I don't trust him to give me the money back AFTER I ship it out. Copyright 1995-2023 eBay Inc. All Rights Reserved. 770752426095 bcb85849-4774-4837 . Both the agent and I were surprised, but then he looked into it some more and was able to close the case in my favor. Says he will only "refund upon receipt". You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. Read our most popular questions and answers on how to handle return shipping for items you've sold. Returns Made Easy. A dialog will open as you type your search terms. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! So what now? They can then print the label and use it to send the item back to you. Would you like to get help at the customer service hub? I'm nto trying to scam anybody. I'm returning a item to a seller (not as described/broken item), Ebay says "The seller can't send a return shipping label" And then, "The seller is responsible for return shipping charges. we'll use this information to improve our online Help. your return. If youre unable to determine the cost, contact the buyer and ask them to provide a quote. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. They were very helpful but said I would need to wait until the 30th. But they don't have to disrupt your businessor your profits. If the buyer paid, theyll need to contact the carrierinstead. New comments cannot be posted and votes cannot be cast. Wrap items separately and use cushioning material. However, eBay is likely to force a full refund with no return required because your seller doesn't respond, nor send any funds for return shipping. I started a return which the seller accepted but I got this message, (seller name)let us know that they can't buy a return shipping label for you to use for (item). Weigh yourself while holding the package, and then weigh yourself alone. Hmmm, okay I messaged ebay on that Facebook link (thank you very much for it!). I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. The reps there are better with more difficult issues. 03-14-2018 Confirm your return address on the label. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. Return shipping labels normally do not have a mailing deadline. When youre responsible for return shipping, you can choose from a number of options in the return request form. Since you are both in a transaction it is ok for you to give them your email address. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. I thought if both the buyer and the seller were in Canada, the system could easily generate the return shipping label. You can return your package using a label from Your Orders. That sounds like a scam to me. I bet you won't believe this, customer asks for a refund through Amazon for an item that is FBM obviously I have no say or input, the customer receives his return shipping label, and I am charged 3.25, Amazon then ask me to work with the customer, I duly email him discover the issue being a price increase and offer to refund him 5, he is made up with that offer and says he really wanted . By accepting the return but not providing a return label@olsus_flhkv3ce4the seller has stalled you, as there will never be any option to ask eBay to step in. A strong shipping strategy is key for a successful holiday. You might want to first package the phone so that you can give them the weight and dimensions for the label. Sellers are quickly finding out that they can chose the option of sending a label and then not doing it. Does this option not appear on the screen until after three days? Make sure you know what you can ship and what you cant to avoid delays and fines. These charges are based on rates negotiated by eBay, and are typically less than what you would pay the carrier for the same item. Return an item with alternative shipping arrangements. eBay may automatically accept a return request from a buyer on your behalf if an eBay shipping label is available. Archived post. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. When the buyer is returning the item to you, the cost of the label will be charged to youraccount once its scanned by the carrier. State in your message that you are both in Canada. Ifyou use an eBay returns label, tracking details areautomatically uploaded. I tried the factory reset procedure from the manufacturer's site, but it did not work, and the phone gives "No command" message. Schedule a Pickup. Double check that your information is correct;falsifying a customs form is against the law and eBay policy. What can Ebay even do? If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. Other ways to send the item back. Ensure that the amount includes tracking, and on items that have a total cost of $750 or more, include signature confirmation. What happens if the buyer refuses to pay for return shipping? Choose how fast you want your package to arrive. Customers will receive an email that contains a URL to their return shipping label, which can be printed from any . . If they can't provide one, you can purchase a label, and we'll ask the seller to reimburse you." . Tip Do you back your Paypal account with a credit card? What is the next option for returning an item from abroad ? Our system defaults to the seller paying for the shipping label. Before you can send an item back to the seller, youneed to start a return. In damaged or not as described situations, if the item is being returned back, the seller is responsible for that return shipping cost. If I don't hear back from the seller (I asked them how to proceed and made it clear I need a return label) then what happens? Hopefully I won't have to do a chargeback. The easy-to-use software lets you enter mailing details, pay for USPS postage, and send return shipping labels from one interface. Go to USPS.com and select Calculate a Price - then pick the country, weight, value - and Large Package. You dont need a special printer or self-adhesive labels when printing return shipping labels. Do NOT send the item until you received the funds for postage regardless of what the seller tells you. I'm about to go camping&hiking for 11 days and obv won't be carrying some broken keyboard with me to a random post office. Are you sure you can't send it USPS Priority International? Typically shipping software is used to create return shipping labels. Please do so as soon as possible so I may get this shipped back. If the item location was China that is where you are supposed to be returning it to. If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. 03:37 PM Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. The chargeback is actually handled by PP, but there is no need for you to worry about that. If you want return shipping to be insured, see our section on alternative return shipping options. Contact the seller for a return shipping label. I sent a message the seller for a return label, but there was no reply. I got quotes from 4 different carriers and the cheapest I have found is $23.50 via USPS. I did it with a 5 pound 60x6x6 box to the UK and I got a $70 price. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. I tried contacting customer service again, but the rep wouldn't close the case yet. Now I'm supposed tosend items back. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Enter a message to send to your buyer along with the return label.

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