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Do not use it if it is damaged to prevent danger. However, by opting for BT's Whole Home Wi-Fi service instead, you'll get comparable services that work with other routers and broadband from other providers. This is phenomenal. How do I set up port forwarding on my BT Hub? It is a small and smart booster supporting speeding your internet connection signal up and expanding the network range. 0 Ratings. Power off disks that are not directly connected to a hub (router). Position all parts, including power adapters, away from heat and sun (for example, away from radiators, window sills or other electrical equipment that can get hot), Keep area ventilated (for example, dont put in cupboards or behind sofas) and dont block any vents with objects or thick carpets, Keep cables out of young children's reach, Only use power adapters provided by BT for this specific device. 27-03-2019 These easy steps will quickly have you up and running. On the home screen, select More, Your wi-fi network and then Set up new disc. I will monitor the situation over the next week or so but I have every confidence that all will be ok from now on. Thanks for making and sharing it! Wait until the disc has cooled down before turning back on. You'll need to set up a BT ID to access the My BT app. Here are detailed steps for restarting the hub: Step 1. What does the red light mean on the BT Complete WiFi Disc? If you find your wi-fi blind spot isn't quite covered, try moving your Wi-Fi Disc further away from your BT Business Smart Hub 2. The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. If you've got Cloud Voice Express you'll need to set it up: Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. You must first download the My BT app on your phone and access the app to set up the new disc. In the unlikely event that a disc gets too hot, it will turn off automatically. Unplug the Ethernet cable from both devices. Press the power button on the back of the disc to switch the disc off. Every time the Internet passes via a second device, such as an extender, some speed is lost. I received my package today and saw the ethernet port on the back of the disc along with the instructions stating to connect the ethernet cable. Step 3. The light flash red and within a few seconds turn solid blue The best spot is a clear space off the floor close to a power socket. Your first disc will use the Ethernet port to connect to your hub (router). Try moving the disc closer to the one connected directly to your hub (router). It helps you easily update the hub, wireless network, and disc LED status. Besides, keep the BT disc away from other electrical devices. This article will give you a specific explanation of this problem and a full tutorial on fixing it. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. All of this, according to BT, can give you faster connections and the ability to stream HD content in the room. This depends mainly on the size of the house but also on factors, including the floor number and if the walls are particularly thick. Then you can get connected and online straight away without your broadband being activated. Wait for 5 minutes to start a detection on the device. My router is downstairs in my lounge behind the settee with the disc upstairs in my man cave. Problems with Complete Wi-Fi, what do I do? Add full Wi-Fi to any BT fiber broadband plan for an extra 12 per month. Step 4. Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. Step 3. 17h39. Meanwhile, mode 2 is suitable for compatibility because several devices dont work well with wireless network connections. How to set up your Complete Wi-fi Disc Watch on Set up a BT ID Download the My BT app Set up your Smart Hub 2 Connect your Smart Hub 2 and Wi-Fi disc Where should I put my Wi-Fi disc? The light on your disc will turn red wait until it turns solid blue again before continuing. Go to your nearest store or order a new shop online for new cables. Wait for the color to switch to solid blue and turn off the device. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. The extension will typically alert you if you are too near or too distant from the router. 19-08-2019 You can still set up your disc without it. Youll need to turn off and unplug any existing hubs before you can install your Complete Wi-Fi. You can check the capacity of mode 1 by running a wifi speed test to confirm if it is fast or you have slow Wifi speeds. Go to Advanced Settings and choose Wireless. This will guide you through the set-up and suggest the best location for your disc. This means fiber optic broadband service with full Wi-Fi starts at 39.99 per month. I have one of mine connected to an 8 port switch! 31-03-2019 However, one disk of him is sufficient for most properties. Hopefully, you will see this guide on fixing BT disc flashing red is useful and beneficial. The LED will flash blue slowly. Step 5. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. Your Business Smart Hub 2 comes with an Ethernet cable (the one with yellow ends) ). Once logged into it, tick the Mode box to choose Mode 1. Initially when I received the 'Smart Hub 2' and 'Wi-Fi Disk' everything set up with ease. Try restarting your Whole Home Wi-Fi. What's the Admin password and why do I need it? The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. If so it is useless to me as I cannot drill a hole in the ceiling or lay and ethernet cable to where I planned on putting the disc. Go to your hub's settings in the My BT app and choose Update wireless network. This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. What's the Admin Password, and Why do I Need it? To ensure a consistent connection, you should avoid obstructions such as interference devices, trees, or walls. Dont put the disc on fragile surfaces to avoid breaking or scratching. The LED is permanently red and the new disc doesn't appear in the app. Press and hold Factory Reset at the hubs back to factory reset the device, Step 4. Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. I cant pair my WIFI disc with my Smart Hub 2, Re: Wifi Disc pairing problem - it doesnt, Announcements, Guides & Community Updates, Plug one end of the Ethernet cable into one of the yellow ports at the back of the Smart 2 Hub, Plug the other end of the Ethernet cable into the yellow port at the back of the Wi-Fi Disc, The light on the Wi-Fi Disc will start flashing blue. BT Complete Wi-Fi comes with the Smart Hub 2 and one Wi-Fi Disc, the idea being that if there's a Wi-Fi blackspot in your house, the Disc can be installed to ensure that you have house-wide access . Our My BT app is clever stuff and has been updated to be your Complete Wi-Fi companion. When the BT disc appears in blue light, the disc and hub are successfully connected. This is awesome info. Lets tell your customer service team about the situation you are encountering. Please follow the instructions in the add-on disc user guide for your Whole Home Wi-Fi product and then follow the installation process as shown in the app. Try rebooting the disc, the primary disc and the router. It means your device cannot connect to your hub, You can connect with an ethernet cable or move it closer to the hub, Wow. Follow these steps to work out the best location for your disc. If you know why this problem happened, are you sure to find the proper process with detailed steps to solve it completely? For further troubleshooting and support see What does the orange LED on the disc mean? After a minute or two the light on your Wi-Fi Disc will stop flashing red and turn either solid blue or orange. You need to find a stand to hold the disc on because placing the device directly on the ground can damage the internet connection. Step 2. on Within two minutes, follow the instructions on your device to connect. 01-04-2019 This disc can help you solve the internet connection problem because it plays a role as a wireless extender to boost your wireless signal. Notably, if you see other color appearing on your WiFi disc, refer to the following to see its meaning: Meaning of the light on BT complete WiFi Disc. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. I have had the SH2 and Disc for over 9 months and it has never lost connection. How to fix BT WiFi Disc flashing red Complete Steps, Step #1: Double-Check the Discs Location, Step #2: Power Cycle or Restart the BT Smart Hub, Step #3: Run the Complete WiFi Discs Setup Again, Step #4: Pair the Complete WiFi Disc to the Hub Again, Step #5: Set the Complete WiFi Discs Setting From Mode 2 to Mode 1, Step #6: Call ISP if the WIFI Disc is Still Flashing Red, Steve modem WAN flashing red: 6 easy fixes [Actionable Guide], Shaw Modem Flashing Green: 5 Super Easy Tips You Must Try, Xfinity modem blinking green: Common causes & fixes [2022's guide], Modem WAN light blinking red: A Complete fixing guide [updated], BT Disc flashing red: 6 stupid-simple fixing steps [Pocket Tips]. Is there another way to pair it without connecting to the router by Ethernet cable? Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc, The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes, You can now unplug the cable. Youve found a great location for your Wi-Fi Disc. If it shows blue light, the location it tells you is excellent. 22h29. This will guide you through the set-up and suggest the best location for your disc. However, you can only sign up and get the WiFi warranty if it is a BT Fiber Broadband customer using the Hub 2 router. Dont use another power adapter. Maintain the rooms temperature from 0 to 40 degrees Celsius. 20h19. Step 2. 17h28. Ordered a Hybrid Connect device? Make sure the vents on the back of your Wi-Fi Disc are clear of obstruction. You own a good internet connection and the network is working fine, A connection is established, but the Wi-Fi signal is not optimal. Step 5. Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. Take a look at the video and information below about getting set up. First check the Ethernet connection from your hub (router). Problems with Complete Wi-Fi, what do I do? This is clearley explained in the set-up instructions. The hub's administrator password allows you to log in to the device system. The light will turn to blink red but return to solid blue after a couple of seconds. You can also get full Wi-Fi as part of the BT Halo 3+ package. on Depending on where you live, you can type "My BT" to 81192 and wait for a download link from the company. on You need to activate it by following the instructions in the email we sent you. You are prompted to type the Admin password. I have tried resetting the Disk and starting afresh by connecting directly to the hub using an ethernet cable and the disk responds by turning on a solid blue light after a couple of minutes however when I disconnect the ethernet cable the light turns red and flashes no matter how long I wait. Learn about the 4G Mini Hub for BT Halo customers, Using the 4G Mini Hub for BT Halo customers. If you're using Premium Whole Home Wi-Fi, you can't. The LED is permanently red and the new disc doesn't appear in the app. After a couple of minutes it will turn solid blue You can now unplug the Ethernet cable. 19-08-2019 Yes, on the rear of the case press theWPS Wi-Fi setupbutton for about one second. While keeping the Ethernet connection back to the router, you can also put the disc farther from the hub. Step 4. Remove My BT app and BT Whole Home WiFi on your device, Step 3. Hi@JimWooly21 thanks for the update and good to hear all is working ok now. Ask for support from BT team if you have issues. Position all parts, including power adapters, away from heat and sun (for example, away from radiators, window sills or other electrical equipment that can get hot), Keep area ventilated (for example, dont put in cupboards or behind sofas) and dont block any vents with objects or thick carpets, Keep cables out of young children's reach, Only use power adapters provided by BT for this specific device. Alternating Red/Blue flashing (Whole Home Wi-Fi 6 & Premium only), Disc connected but unable to communicate with the primary disc. Black discs are just compatible with the BT Smart Hub 2 and will not work with non-BT service suppliers. Please follow the instructions in the add-on disc user guide for your Whole Home Wi-Fi product and then follow the installation process as shown in the app. 19-08-2019 If you are a new customer, the company will provide you with a BT ID through an email for activation. This is similar, but without using the BT Smart Hub 2. The range of the discs can vary significantly depending on the operating environment and the location. Alternatively, follow the steps below to connect using an ethernet cable. Usually this is about halfway between the two devices. Between your router and the Wi-Fi dead zone, place the extender. on You must also set up Smart Hub 2 for BT disc to get faster. Ask questions and share tips with other people 24 hours a day. This will guide you through the set-up and suggest the best location for your disc. You can use the ethernet port on the disk to pair it with your hub. If you live in a house with four bedrooms, you can see up to a 25% speedup thanks to your one disk. I spoke to a chap on the phone yesterday regarding a different issue and he says they are just TP-Link repeaters branded as BT so they should be able to work with Vodafone.Is there something in the Vodafone settings I need to change in order to allow access or something? Yet, if you have more than 3 or 5 bedrooms, you will likely need a second or third disc. I can't install an add-on disc. Please note: for all Whole Home W-Fi models, even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. The light on the BT Complete Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes. These settings can be varied if you first set up the device. The app will indicate a poor location by shining the yellow light. If you're a new customer, we'll have created your BT ID when you joined. I'm sorry to see you're having problems with your complete wifi disc. There's one in your Hub box. Thanks but it's only disconnected 2 maybe 3 times over 8 months. Wait a few seconds for the completed connection. Restart is one of the simple and popular methods to help you solve technological problems. Getting started with your BT Business products, - Finding the best location for your Wi-Fi Disc/Wi-Fi Plus. The best spot for your Wi-Fi Disc. If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. You can use the ethernet port on the disk to pair it with your hub. Usually this is about halfway between the two devices. If you're still having problems, use our online troubleshooter. Finally, if the first two attempts can not solve the issue, call the number on the BT website. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. on The quickest and easiest way is by using the BT Business app. Add the new network name or password. 2. There's one . Working out the best location for your Complete Wi-Fi Disc is straightforward. on You can then use the lan port on the remote disk to connect other devices to your network. After the Ethernet cable, connect one of its ends to the yellow outlet on your disc's back. Only by factory resetting all three in that order did everything work together. If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc. In this case, it means the BT WiFi disk can not be connected to the network. Setting up your Complete Wi-Fi disc is straightforward. Select the Begin Location Test option by tapping it. My BT app has been intelligently updated to be your perfect Wi-Fi companion. Full Wi-Fi discs are unavailable on Sky, Plusnet, EE, Virgin Media, or other popular carriers. Step 2. Connections are spotty this far from the single router, but the Wi-Fi Disc is now set up specifically to reach further back in the house. 18h07. This article is the right option for you. The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes. You can look for this information by choosing the relevant tile from the WiFi network section in More Menu or on your home screen. Just 'Bit the Bullet' and reset my Smart Hub (after saving the settings to an external file) back to factory settings. This is a must-have device if you face speed problems anywhere in your house. >. >. How to pair Complete Wi-Fi Disc with BT Smart Hub 2 - video 2 of 2 BT 33.5K subscribers Subscribe 485 288K views 4 years ago Find out how to pair your Wi-Fi Disc with your Smart Hub 2.. Mode 1 setting offers you the best performance with the optimal speed and range. Just plug it in to the mains and connect a lan cable between it and the hub. The Whole Home Wi-Fi app gives location tips and lets you test different locations for your discs. The best spot is a clear space off the floor close to a power socket. This device is a powerful booster supporting you in reaching a reliable and consistent network connection. All discs for 2.4GHz and 5GHz use the same Network name (SSID), so most devices will see it as a single network. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. Remove the disc and insert it where you want. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. The BT Wi-Fi Disc is a device with a small size and round shape placed anywhere in your workplace or house to generate a wireless network. You should update your wireless equipment with the new details. Plug in your Wi-Fi Disc next to your Business Smart Hub 2. Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). The Whole Home Wi-Fi app gives location tips and lets you test different locations for your discs. Bell Equipment Return: 6 Steps to Get a Free Device Return, 10 Best Wifi Extender For Xfinity: A Definite Buying Guide [2022], BT Wifi Disc Setup: 2 Piece of Cake Methods [Definite Guide]. BT Hub, BT Voyager and Connected Devices GPL code. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. Below are some popular causes to BT internet disc flashing red that you should keep an eye on: The Discs are not correctly paired with the smart hub, It is impossible to find or detect the Smart hub, Overload or minor congestion with the system, The causes of red light flashing on BT WiFi disc. Again the light will turn a solid blue. 2h37. on How to install an add-on disc | BT Whole Home Wi-Fi - YouTube 0:00 / 0:54 How to install an add-on disc | BT Whole Home Wi-Fi BT 33.5K subscribers Subscribe 49 52K views 5 years ago. The LED is permanently red and the new disc doesn't appear in the app. You can do a location test with WiFi Disc, power supply, and phone. Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc. Set Up the BT Wi-Fi Disc via the Ethernet Cable BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. If you're a new customer, we'll have created your BT ID when you joined. Now, youve finished learning a step-by-step guide on setting up a BT WiFi disc. Premium Whole Home Wi-Fi & Whole Home Wi-Fi 6. There has to be a reason for this happening. The red light often indicates a potential problem when it appears on your device. Step 1. BT's complete Wi-Fi service expands the coverage of your WiFi network by using mesh networking technology. 19-08-2019 A BT sales rep offered me a new contract that included the Wifi range extending discs. On the other discs you can use the Ethernet port to connect other wired devices to the network. This will guide you through the set-up and suggest the best location for your disc. Not got the app? To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. You may want to adjust the position after set-up if your speeds are slow. While the LED is flashing purple, don't turn off your Wi-Fi discs - the LED will turn solid purple then solid blue when finished. The above is an ultimate guide that helps you fix the red light blinking on the BT disc quickly and easily. This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. BT Hub 5 on 70 meg BB. On the home screen, select. This will take you through the setup and suggest the best place for your discs. 20h47. You can download the My BT app from the App Store or Google Play Store. Avoid obstructing it with the carpets or blocks. If you get any future issues post back and let us know. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. In general, you want to position your discs approximately halfway between the first disc and the area you're looking to get wi-fi coverage. 10-07-2020 What does the orange LED on the disc mean? How do I change the name of my wireless network? If you're using Whole Home Wi-Fi or Mini Whole Home Wi-Fi, you can. Re: Setup Complete Wi-Fi (Black disc) without cable? On the other discs you can use the Ethernet port to connect other wired devices to the network. When this process finishes, the disc will appear solid blue. Announcements, Guides & Community Updates. Step 5. 5 Discs work fine, the 6th disc turns blue when wired to the hub but turns red as soon as it is disconnected. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). You will see the light on the device change into orange but return to solid blue within one minute. It is a BTs advanced router that includes assimilated support appropriate for Ultrafast Broadband and 2 DECT antennas. According to BT, it's compact, reliable, and guarantees flawless WiFi in each room of your home. Next, you must plug the BT disc into the socket. You can do this from the Settings menu or manually turn each disc off then on. We offer you a detailed step to help you set up BT disc quickly without hassle. You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. If you're an existing customer, you've probably already got one. The range of the discs can vary significantly depending on the operating environment and the location. 29-01-2019 A quick guide on fixing BT disc flashing red. Also, it's an impressive piece of kit on paper. 20h02. It'll even work out where to put your Wi-Fi disc and check the strength of your wi-fi signal in every room. However the 'Wi-Fi Disk' disconnected from the network at some point (Nothing has changed from the initial set up, nothing moved, added or changed) and now will not reconnect. Go to your nearest store or order a new shop online for new cables. Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. Within two minutes, follow the instructions on your device to connect. Does a Wi-Fi Extender slow down Internet speed? Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters.
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