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Rentokil Initial plc, together with its subsidiaries, provides route-based services in North America, the United Kingdom, rest of Europe, Asia, the Pacific, and internationally. I can't show up and think I'm going to slide. For more than twelve years, John Myers, Rentokil North America CEO, has scaled a regional pest control business into a national empire. It sounds like a little thing and we require all of our acquired companies to back into space. That guy is not going to do 30 hours of training on that. It's both, Paul, fearless to go out there and hear the bad news and interested in hearing it so that we do better. Eventually, you have to sell it through the organization so that the strategy becomes the organization's strategy rather than mine., John Myers: They said, It seems like you're a pretty decent sales guy in Ohio. Would you disagree with that? If you grew up in New England, you're used to the straightforward, in-your-face no., Paul Giannamore: Get the hell out of here, John., John Myers: I didn't get that straightforward, in-your-face no. The company has acquired Prairie Professional Pest Control and Plantworks, Inc.. Was it the Cintas interview that made you say what you said, which is to choose the right boss and the right firm over the title and the money? How do you get yourself in the mindset to be successful every day?, John Myers: First of all, I work for a boss that is bright. Do you remember my Atlanta story? He's a real specialist. John Myers: Right around eight years. John Myers's Estimated Salary Range. You got Bruce Gelting. Trust your instincts. Paul, this might be the most selfish thing I've ever said to you on the show. Paul Giannamore: That's a great point that you picked up on from a mathematical perspective on the surface. To this day, Vic remains close to your organization. The second thing is we're in growth mode. Of the 9,000, 3/4 are frontline colleagues doing work out there in a vehicle, answering a phone, or selling something. Granted, you buy businesses that do mosquitoes and I get all that. The core of your business is creating value for the customer unless you get out there and talk to the customer. Paul Giannamore: At the time with VDA, you were pretty sure you werent going to do the deal in the beginning. First of all, it's better for the customer if I'm in a zip code. I wish it all couldve gone better. I've got this big dashboard here of metrics that go up and down the P&L. John Myers: When I graduated from college, I got a sales job. As we've gotten bigger, I've been careful to ensure that I have some folks that are experts that are looking for my opinion rather than dependent on my expertise. I had Vis--vised everything that I had done historically around the globe., Over time, when about Rentokil versus Orokin versus Terminix versus Anticimex, for example, as the M&A market has continued to heat up in years, all of these players had to get more sophisticated. per informarci del problema. We've got a 10% market share and we're the third largest. Patrick, we are going to have to parachute into this interview. Lets keep this short and sweet. Paul, we talk about marketing, sector focus, and things. The company also provides hygiene services, including the provision and maintenance of products, such as soap and hand sanitizer dispensers, hand dryers, air care and purification, cubicle and surface sanitizers, feminine hygiene units, toilet paper dispensers, and floor protection mats. I don't know a lot about Rentokil outside of Brandon Ho and a couple of interactions around town., Paul Giannamore: John was a great guest. If we can grow 12 to 14 between the two of those let's say every year, I don't know when we'll be at number 2 or 1 but the shareholders will be happy during that time period., Patrick Baldwin: Paul will be happy with any more acquisitions that you do., John Myers: We're going to have to take our vitamins based upon how active Paul's made us over the past couple of months.. Rentokil North America Interviews Experience Positive 57% Negative 29% Neutral 14% Getting an Interview Applied online 41% Employee Referral 18% Staffing Agency 18% Difficulty 2.9 Average Hard Average Easy Jul 5, 2022 Director, Client Delivery Interview Anonymous Employee in United States No Offer Neutral Experience Average Interview Interview Youve seen me go into sell mode about why our value proposition is better than the other options they have. In this COVID world, I'm thinking about PPE a lot. Compass HouseManor RoyalCrawley RH10 9PYUnited Kingdom44 12 9385 8000https://www.rentokil-initial.com, Sector(s):IndustrialsIndustry:Specialty Business ServicesFull Time Employees:58,600. Vic is running it. Theres some stuff that keeps the wheels going. You deal with this stuff too as all acquirers do.. That would be crazy. We're going to be methodical about organic growth rates to be more than the industry rates and we're going to match it up with selective acquisitions. What they did with the people and all that was one of the smartest moves that they made. I have been trained in and people understand why we're doing this, not because I'm the boss and I told you to do the thing and all the other elements associated with being successful in the space. What we've done is decide to go to regional brands. Can you send Jim out? As a serial acquirer, John goes into sales mode to describe their differentiated capabilities, including a very deliberate and choreographed due diligence process. I know you got something for John. We're not doing a good job at tick control, either. Its the same thing with Terminix. That's a great point, Patrick. John Myers: I tried to negotiate around the edges but it wasn't much there. We're going to send somebody out and ten minutes of phone time wasted. Thanks again. We got that right. Get John Myers's email: m****3@aol.com, phone: (215) ***-*146, and more. John, after the Allgood transaction, I remember in the Southeast, there was a lot of smoke and hot air blown around the Southeast about how Rentokil did the Allgood deal and axed a lot of heads. I always like to have conversations. I think of the fatalities, the accidents. Patrick Baldwin: Do you just introduce yourself, I'm John Myers.. Patrick Baldwin: Paul, thanks for getting John on The Boardroom Buzz again. I decided I was going to raise some money and buy Rentokil North America., I reached out to Alan Brown and he was kind enough to amuse himself by having a cup of coffee with me. When Anticimex, ServiceMaster, Rollins, or Rentokil goes out and buys a $25 million business when somebody goes out and buys Mike Rogers Killingsworth in Charlotte Metro that's been there for years thats well known, it doesn't make sense to change that name. John Myers: I was 29. Im around Thursday and Friday., The new customer, though, calls up, You were out here a month ago. For years, I always worked with John and he's such a nice and friendly guy. A great boss. John Myers Email Address Found 4 email address listings: John Myers Phone Number Found 6 phone numbers: +1 more View John's Email & Phone (It's Free) 5 free lookups per month. The company also provides hygiene services, including the provision and maintenance of products, such as air fresheners, sanitizers, feminine hygiene units, hand dryers, paper and linen towel dispensers, soap and hand sanitizer dispensers, toilet paper dispensers, and floor protection mats. Now they're trying to play catch up and they have this feeling of ownership. enviando un correo electrnico a We took about 5 of their elements and about 5 of our elements and it became the new 10 and it was better. There was a road fatality with one of the technicians. The customer attention doesn't get our intention. You talked about the Southerners with the polite no. That means that the average net salary Germans bring home is 2,636. In addition, it engages in the supply and maintenance of workwear and protective equipment. We also tied the customers' phone numbers, emails, texts, and all that stuff to the phone system which allowed us to track how many incoming calls for each unique, discrete customer and the duration of those calls., The question was, Where does this pest control company spend most of its service time, as far as calling. It turned out that approximately 70% to 80% of phone time with the office was spent on the phone with new customers because, with new customers, there's a lot they don't understand. That's a safety violation. I'm always in a space where I'm worried about failure. I'm fine with that and I like that because it's 100% their decision and not an auction process at the highest price. I appreciate your time. John describes the nuanced difference between success and excellence as his company has grown. If I hear that we have lots of slips, trips, and falls, I'm immediately wondering, Is our shoe program correct? We give all of our colleagues free shoes. Positive discontent says that even when you win, you're taking another look at how you won and you're saying, That was a little clunky even though we got what we wanted.. Every day, I see every accident report in North America. naar He sent me a letter. He was a bellwether for a lot of what was inside Ehrlich, Presto-X, Western, and the like. Mosquitoes are a form of pest control. They still work for us. I'm trying to think personally of one bad client experience I had. Buy a commercial plumbing company in 2020 without any experience? You might have too little or too many direct reports in the organization. He's got an ailing father. Korn Ferry called and I took the call and they described Rentokil. The way to do that is not to take an hour job and to do it in 40 minutes because if you do an hour job and you do it in 40 minutes, you're coming back because you didn't kill all the pests. It turns out that in the future when asked this same question, John can reference this episode. Patrick Baldwin: She's on the other side of the ocean. John Myers is a Managing Director, North America of Rentokil Initial PLC. One of the things that you and I never talked about and I'm curious as to how you would even think about this, having all of the experience that you've had up to this point in life, now running this large pest control business.. There are good people there. Around the edges, it's helpful but that's not something that you would use to choose Rentokil versus any other acquirer necessarily. Afterward, they don't know what's behind them. I'll give you an example. to let us know you're having trouble. You're genuine and candid. We tried them and it didn't work. She doesnt even know this podcast exists so I'm safe. Is that the way of the future? He kicked off the letter to Andy who returned a letter to me with his own commentary. First of all, about 70% of this business is residential, in the US. Somebody has to be local now to do their job. Lamentamos pelo inconveniente. In those days, American Can was the big one. You came on board slightly less than $200 million in revenue. That's why you have a service and that's why we've got your back. We're not celebrating it when we save a customer. When they do, you'll see, Paul, we've stretched far on some deals. I spent sixteen years in the beer and soft drink can division. In addition, it engages in the supply and laundering of workwear, uniforms, cleanroom uniforms, and protective equipment. In a lot of ways, Rentokil North America has remained a distinctly American business, especially with you at the helm here and all of your senior managers for the most part. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Its so much about him. Back in the day, it was Alex Nigh doing everything. You mentioned Jack Welch earlier. They tell you everything, all the warts and all the things that make them happy. How the heck did you get to where you are today running up a North American business pushing $1.5 billion in revenue?. That's not what happened. It's a big underdog. Paul Giannamore: Do you remember Jim? Paul Giannamore: First off, get the relevant data and understand the cause and effect behind it. It's spinning in my head. For me, it's always been less about career planning and more about opportunistic action-taking. I don't think I've done as good a job as I need to so I'm going to do this five-point plan.. We're like, That was amazing. In the back of our minds, we're going, Next time, I'm not doing it like that. We did an all-nighter. Hes a good people person who understands how people are thinking. At least historically, John Myers and John Wilson and all these guys have proved to me that if Ive got a problem a year from now, I can likely call Johns cell phone number and he's going to pick it up and say, What's the problem? John describes the nuanced difference between success and excellence as his company has grown. If you could zip code yourself, these guys only work these zip codes and never leave it, that's good., The second thing is our specialists make more money if they do more revenue in the same amount of time. He's like, Paul, I'm not going to stick around for more than three months. The next thing you know, he's trying to figure out how to move up in the organization. He is by far one of the best in the industry. Paul Giannamore: Especially the way that Rentokil North America has grown. Does it matter to a seller out there? No, not so much. The rest is history. At the time, from an operational perspective, it was largely viewed as almost a reverse merger. You bump into someone and you say, Patrick, good to see you. My head of marketing lives in Nashville. The other thing, Patrick, is this job is a lonely job with the people reporting to you. Patrick Baldwin: I'm in Texas so I got time to hide. Early on, they were figuring out the way to get to $10 million revenue inside Reading, the small middle of nowhere, like, We need to get to a significant scale in this finite area before we start. He said, One of the best decisions that we made is to focus a lot of our efforts in a small area to own market share. What thoughts go into your mind when you think about density, market share, and running your business? Youve got so many people on the road. That's why early in his career he decided it was important to head back to school to earn his MBA. He sent me to your boss, Mr. Andy Ransom. Speaking of Ransom. They were a nimble, fast-moving, competitor of American Can.. Paul Giannamore: One of the things that I do appreciate about Rentokil, in general, is it has been one of the most transparent pest control industries with regard to Wall Street as well as the city. The benefit of getting diversity is the diversity of thought. Over the years that you guys have continued to augment those capabilities, your team is now extremely effective and efficient. Paul Giannamore: That was back in 2007, 2008. What you heard is what I believe and it's not well-scripted but it usually works as a result. This might be the first time they had a pest control service. Are those discussions you have with your managers? We drove 150 million miles in 2020. Heart and soul went into that. Patrick Baldwin: I've heard that the Rentokil M&A team has come to take a liking to the Mex. I would love it because I'm inclined to change the copier and load the truck and want to be out in the field and want to kill stuff and the like. Is it about money? I have the old capital structure built out. I'd value that business. I already said yes. I'm working for this amazing company and this incredible boss. The technician didn't die, but there was an accident. I kid you not. When you create that environment even when you didn't bring your A-game, you're smart enough to hear a better answer and you react accordingly.. Of course, we are as well. They're going to put me with their best guys. The Myers file. He had a lot of cool and interesting tales. Road routes are probably six times a year. As a result, I did well there. a monthly gross average salary for a full-time employee in Germany was 4,100 in 2022. I want to see the top twenty. This episode has been CO produced, edited, and mixed by Dylan seals of HDAudioPost.com. One of the town hall questions they say to me is, Tell me about the next big deal. Of course, I say, I can't because it's confidential. I always say to them, This is how we think about acquisitions, they have to be for sale. It's okay that you talk to someone that's not for sale but until they're ready to sell, there's no sense in asking for the business., It's like if you're walking on a beach and every time you walk on the beach, you look at the white house that you've always wanted. Paul Giannamore: Where did you get your start, though? I came in when Vics three years were up. You're running a small $5 million business. Paul describes the role of a CEO; even those that aren't in the PCT Top 100 top tier. It makes no sense to do that.. Rentokil Initial Plc executives and other stock owners filed with the SEC include: Track performance, allocation, dividends, and risks, Annotate, download XLSX & look up similar tables, Filter, compare, and track coins & tokens, Stocks and cryptocurrency portfolio tracker. Those days are over., The other thing I should tell you is to forget the specialists. My voice isn't relevant to our frontline colleagues. If you hire someone that's not a culture fit, you agreed to have a divorce at some point. I dont know whether it's personality or the famous nurture-nature thing. Salary information comes from 98 data points collected . You find out the things that you said you were going to do. om ons te informeren over dit probleem. Paul Giannamore: Talk about a guy who's a true North for the business. It was the financial crisis and I thought, Ive got some mezz debt lined up, some sub-debt, some preferred equity, and common equity. John Myers: One of the things is that we are dedicated to doing it the right way, the legal way. As a result, I'm always worried about whether we're doing it the legal way with 9,000 employees. You say, That was way too complicated. scusiamo se questo pu causarti degli inconvenienti. Patrick Baldwin: I didn't mean to bring it up. The last time you and I saw each other was pre-COVID. I thought we had good specialists. I'm not saying he was chummy. Vic and I would argue about whether that's the right thing or whether every truck should have a local telephone number on the side of the trucks so they knew you were from Shamokin, Wilkes-Barre, or Allentown. Paul Giannamore: John Myers is a great guy. Episode 30 - John Myers, CEO of Rentokil North America: On Growing a $1.5 Billion Pest Control Business. Paul Giannamore: John thought he would avoid one day where there's some person on the planet that didn't ask him this question., John Myers: It's the obvious question. Would you agree with me that the big three are essentially behind a lot of the smaller players in mosquito control services, at least on the residential side in North America? las molestias. Mr Myers is 63, he's been the Managing Director of North America of Rentokil Initial Plc since . I was young and in my late twenties at that time. What percentage of our specialists are within their training standards? You feel like you're chasing your tail. When you do that, great things happen. They want to know what their job was. There's a lot of them. Finally, the one that we all know but we sometimes forget is 1% improvement in customer retention is 1% organic growth. If I'm saying that managers should only manage 9 people and a guy's got 16, how's that likely to turn out?, I'm giving you maybe not the level of detail you want on KPIs but the point is we then decide if this is the solution, how do we measure success? If you come across anything we want to buy, track us down. That was my first dealing. Rentokil retained those names based on regions or localities? We did whatever the stuff was that you did. I worry about driving safety because car accidents kill. How will we know that we're doing the right thing? Hes a nice old man. Its a different business environment to where I am today where there are 19,000, depending on who's counting, pest control providers. It was a perfect setup for me to understand that I wasn't selling a thing. He's been in the trenches over the years. I wanted to understand far more than the top-line impact that customer retention has on a business. I don't know if there are certain KPIs that bring red flags and haunt you at night. They'll talk to customers when they call in or whatever, but they're not proactive out on the field. You ignored your wife's polite no every time you asked her to marry you. Its like, I didn't know that was a problem. Whether it's a government regulatory agency or a third party now sues Rentokil and says, Rentokil, you've got this environmental issue. It's not Rentokils issue. What widgets was this company making? hE joined Rentokil Initial in 2008 as President and Chief Executive of the Pest Control division in North America. That means 99% are doing it perfectly. Youre saving 1% of the customer base from a retention perspective is equal to one percentage point in new sales.

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